Dominic Gamborino
Traverse City,MI
Summary
Energetic, positive, tenacious student and future graduate of Coppell High School. As a Varsity athlete I am equipped with a can do attitude. Conditioned to utilize my academic, athletic and professional experiences to join an organization and become a healthy addition to any team. Motivated to exceed customer service satisfaction and contribute to a collective success.
Overview
7
7
years of professional experience
Work History
Wellness Coordinator
Celly Health
Traverse City, MI
05.2023 - Current
- Evaluated current wellness programs to spot potential enhancements.
- Assisted staff with improving their fitness goals.
- Established solid connections with external providers and internal personnel.
- Continually achieved outstanding financial and training milestones.
- Offered resources and recommendations supporting health goals.
- Fostered self-reflection and growth concepts.
Member Support Specialist
Virtual Health Team
Coppell, TX
01.2022 - Current
- Promoted available products and services to customers during service, account management and order calls.
- Supported sales team members to drive growth and development.
- Handled calls for new sign-ups, service cancellations and cross-selling opportunities.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Referred unresolved customer grievances to designated departments for further investigation.
- Presented and explained services and products to meet member needs.
- Processed cash and check deposits every day.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Student Athlete
________
Coppell, TX
08.2017 - 05.2024
- Represented the team with professionalism in official appearances with sponsors and administrators.
- Worked with personal trainers to devise an exercise regimen and maintain top performance.
- Studied tapes and footage of opponents before each game for strategic planning and development.
- Exercised strong leadership skills and practiced self-discipline on and off field.
- Collaborated with nutritionists to implement strict daily nutritional schedule and diet.
- Maintained challenging training schedules in order to constantly improve abilities.
- Accepted constructive criticism from coaches and teammates to improve skills.
- Proactively sought out advice and guidance from coaches, experts and fellow athletes.
- Devoted limitless hours to my athletic craft and team.
- Accomplished "most improved athlete"
- Maintained and exceeded athletic GPA requirements
- Currently pursuing high education Sports Education
Cashier
JC's Burger Bar
Coppell, TX
03.2022 - 09.2022
- Helped with purchases and signed customers up for rewards program.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Used suggestive selling techniques to promote add-on sales.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Learned roles of other departments to provide coverage and keep store operational.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Courtesy Clerk
Sprouts Farmers Market Inc, Grocery
Coppell, TX
04.2021 - 10.2021
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Established good working relationships with other departments to promote smooth flow of products and services throughout store.
- Answered questions about current, seasonal and special sales.
- Took unwanted items from checkout to proper location.
- Directed customers to product locations throughout store to help find requested items.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Performed needs analysis and presented options based on findings to help customers make decisions.
Education
Associate of Applied Science - Exercise Science
Northwestern Michigan College
Traverse City, MI06-2026
Skills
- Upselling Products and Services
- Understanding Customer Needs
- POS Systems and Ordering Platforms
- Creative Problem Solving
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Cultural Awareness and Sensitivity
- Team-Oriented and Cooperative
- Complex Product Knowledge
- Time Management
- Inter-Department Collaboration
- Patient and Empathetic
- Excellent Attention to Detail
Additional Information
- Employee of the month twice in one year
- Medaled in multiple sports
- Fellowship Church of Grapevine member and volunteer
- Jubilee of Cultures Event, annual volunteer
Timeline
Wellness Coordinator
Celly Health
05.2023 - Current
Cashier
JC's Burger Bar
03.2022 - 09.2022
Member Support Specialist
Virtual Health Team
01.2022 - Current
Courtesy Clerk
Sprouts Farmers Market Inc, Grocery
04.2021 - 10.2021
Student Athlete
________
08.2017 - 05.2024
Associate of Applied Science - Exercise Science
Northwestern Michigan College
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