Patricia Gandy
Millville,NJ
Summary
Dynamic and results-oriented professional with extensive experience in hospitality and customer service, notably at Harrahs Casino and Resort. Excelled in enhancing guest satisfaction and loyalty through exceptional service and rapport building. Skilled in alcohol awareness and efficient multitasking, significantly raising team performance standards. Demonstrated leadership by conducting impactful training sessions for new hires, fostering a culture of excellence and teamwork.
Overview
30
30
years of professional experience
Work History
Cocktail Server
Harrahs Casino And Resort
07.2006 - Current
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Maintained accuracy and efficiency when processing sales transactions.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Communicated with guests to record orders and assess needs.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Supported a positive work culture through effective communication and teamwork among colleagues across various departments within the establishment.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
- Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
- Answered customers' questions, recommended items, and recorded order information.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
- Prevented loss by monitoring guest alcohol consumption, following responsible service guidelines.
- Conducted training sessions for new hires on customer service and bar menu knowledge, raising team's performance standards.
Recreation Manager
Trump Plaza Casino
05.1995 - 07.2006
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Maintained accuracy and efficiency when processing sales transactions.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Communicated with guests to record orders and assess needs.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Supported a positive work culture through effective communication and teamwork among colleagues across various departments within the establishment.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
- Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
- Answered customers' questions, recommended items, and recorded order information.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
- Prevented loss by monitoring guest alcohol consumption, following responsible service guidelines.
- Conducted training sessions for new hires on customer service and bar menu knowledge, raising team's performance standards.
Education
Associate Of Applied Science - Business
Atlantic Cape Community College
Mays Landing, NJ05.1998
Skills
- Customer service
- Cash handling
- Handling large groups
- Alcohol awareness
- Exceptional customer service
- Efficient multitasking
- Reliability and punctuality
- Cleaning and sanitization
- Payment processing
- Quality control
- Bar terminology
- Stress tolerance
- ABC standards
- Reading body language
- Following dress code
- POS system expertise
- Service prioritization
- Building rapport with customers
- Coordinating with bartenders
- Drink preparation expertise
- Garnishing drinks
- Strong communication skills
- Complaint resolution
- Patience and empathy
- Balancing trays
- Calculating tips
- Safety monitoring
- POS system operation
- ID verification
- Professional appearance
- Front-of-house display creation
- Sales strategy
- Cleanliness and sanitation
- Handling guest complaints
- Guest relations management
- Knowledge of identification regulations
- Handling intoxicated guests
- Patron rapport
- Positive demeanor
- Memory retention
- Accurate cash handling
- Team player attitude
- Conflict resolution
- Beverage making
- Order management
- Order accuracy
- Problem-solving capacity
- Efficient service
- Hospitality and accommodation
Timeline
Cocktail Server
Harrahs Casino And Resort
07.2006 - Current
Recreation Manager
Trump Plaza Casino
05.1995 - 07.2006
Associate Of Applied Science - Business
Atlantic Cape Community College
Similar Profiles
Jeni KeenanJeni Keenan
Bingo Clerk,runner,cashier,paymaster at Harrahs Casino And ResortBingo Clerk,runner,cashier,paymaster at Harrahs Casino And Resort
Michelle BrownMichelle Brown
Shift Manager at Harrahs Casino And ResortShift Manager at Harrahs Casino And Resort
Charity ReyesCharity Reyes
Dual Rate Table Games Supervisor at Harrahs Casino And Resort Atlantic CityDual Rate Table Games Supervisor at Harrahs Casino And Resort Atlantic City