Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Patricia Garcia De Villarreal

2006 Airline Rd. Apt. 1210,TX

Summary

Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.

Overview

7
7
years of professional experience

Work History

Case Aide

Compass Connections
10.2024 - Current
  • Maintained accurate records of client interactions and service referrals in databases.
  • Participated in training sessions to enhance skills and knowledge of case management practices.
  • Observed case management procedures to understand workflow and best practices within the team.
  • Adapted quickly to changing priorities and tasks in a fast-paced environment, ensuring timely support delivery.
  • Maintained strict confidentiality regarding sensitive client information in accordance with agency policies and legal requirements.
  • Streamlined documentation processes for improved efficiency and accuracy in case recording.

Zone Supervisor

Compass Connections
04.2022 - 10.2024
  • Trained new employees on operational procedures and equipment usage.
  • Implemented process improvements to enhance efficiency in task completion.
  • Assisted in resolving operational issues by collaborating with cross-functional teams.
  • Evaluated staff performance and provided constructive feedback for continuous improvement.
  • Motivated employees through effective communication, fostering a positive work environment that increased productivity.
  • Collaborated with management to develop short-term and long-term goals for the department, aligning strategic plans with company objectives.

Unit Manager

Compass Connections
06.2019 - 09.2022
  • Led team in implementing operational improvements, enhancing service delivery and client satisfaction.
  • Developed training programs for new staff, fostering skill development and team cohesion.
  • Managed daily operations, ensuring compliance with safety standards and regulatory requirements.
  • Evaluated performance metrics to identify areas for improvement and drive strategic initiatives.
  • Ensured compliance with regulations and standards through regular audits, staff education, and policy updates.

Direct Care Worker

BCFS Health And Human Services
09.2018 - 06.2019
  • Monitored and documented client progress, maintaining accurate records.
  • Facilitated recreational activities for clients that promoted socialization, physical activity, and cognitive stimulation.
  • Maintained detailed records of client progress, ensuring accurate information was readily available all departments.
  • Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
  • Demonstrated empathy and understanding while addressing the diverse cultural, social, emotional, or intellectual needs of each client.
  • Enhanced child well-being by providing compassionate and individualized care tailored to their specific needs.

Education

High School Diploma -

Odem High School
Odem, Tx.
05-1993

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Active listening
  • Effective communication

Accomplishments

  • Supervised team of 30 + staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Languages

Spanish
Professional Working

Timeline

Case Aide

Compass Connections
10.2024 - Current

Zone Supervisor

Compass Connections
04.2022 - 10.2024

Unit Manager

Compass Connections
06.2019 - 09.2022

Direct Care Worker

BCFS Health And Human Services
09.2018 - 06.2019

High School Diploma -

Odem High School

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