- I love to learn new things
- Enjoy reading
- Love animals, especially cats, dogs and horses
Patricia Gaulli
Wading River
Summary
Diligent and detail-oriented professional with a proven track record at Hampton Veterinary Hospital, excelling in client relations and appointment scheduling. Solid background in managing front desk operations and ensuring smooth visitor experiences. Demonstrated organizational and communication skills to foster welcoming and compassionate environment. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations.
Overview
42
42
years of professional experience
Work History
Receptionist
Hampton Veterinary Hospital
09.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Entered data from pet records and office visits into computer system.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Increased accuracy of medical records by diligently updating patient information during each visit.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Performed various administrative tasks by filing, copying and faxing documents.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Executive Administrative Assistant
Nolan & Taylor - Howe Funeral Home
06.1983 - 10.2004
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Reconciled and corrected issues with financial records.
- Posted daily receipts and payments in accordance with corporate protocols.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
Education
No Degree - Secretarial Studies
Briarcliffe Secretarial College
Patchogue, NY06-1983
No Degree - Liberal Arts
SUNY, Stony Brook
Stony Brook, NY05-1982
High School Diploma -
Patchogue-Medford High School
Medford, NY06-1981
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer and client relations
- Appointment scheduling
- Multi-line telephone operation
- Document management
- Calm demeanor
- Meticulous and organized
- Punctual and reliable
- Reception desk management
Interests
Timeline
Receptionist
Hampton Veterinary Hospital
09.2021 - Current
Executive Administrative Assistant
Nolan & Taylor - Howe Funeral Home
06.1983 - 10.2004
No Degree - Secretarial Studies
Briarcliffe Secretarial College
No Degree - Liberal Arts
SUNY, Stony Brook
High School Diploma -
Patchogue-Medford High School
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