Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Patricia Gerson

Medical
South River,NJ

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

25
25
years of professional experience

Work History

Lead Billing Account Manager

BioReference Laboratories
11.2016 - Current
  • Lead successful team of 12 Billing Account Managers through daily workload and additional projects as assigned.
  • Responsible for my own client list (47 oncology and 109 women's health offices).
  • Developed strong relationships with clients; sales, prior authorization, denials and compliance departments through prompt, efficient communication.
  • Increased profitability by troubleshooting and resolving errors; and educating clients on how to avoid errors moving forward. (Example: educating clients on PECOS registration in order to bill for Medicare patients.)
  • Provided exceptional customer service while handling sensitive Protected Health Information.
  • Assisted with onboarding of new oncology Sales Representatives by creating and presenting PowerPoint demonstrations.
  • Presented overview of Billing Account Manager services to Northeast Sales team, President and CEO.

Practice Manager

Women's Center For Integrative Health
10.2012 - 11.2016
  • Managed all aspects of small medical office including front desk duties; insurance verification; surgical scheduling; pre-certification; billing.
  • Developed strong relationships with patients, ensuring high level of care and satisfaction.
  • Implemented new electronic health record system (3 times), leading to increased efficiency in patient data management.
  • Oversaw hiring and training process for new employees.
  • Interacted with all sales reps discussing new products and procedures.
  • Negotiated contracts with vendors (Roche MFM ultrasound).
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Assisted provider with medical procedures.

Office Manager

Brunswick Hills Obgyn
05.1999 - 10.2012
  • Managed 14 provider office; staff of 24 employees. Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Delivered performance reviews , recommending additional training or advancements.

Education

Associate of Arts - Psychology

Middlesex County College
Edison, NJ

No Degree - Education

Kean University
Union, NJ

Skills

  • Staff Training and Development
  • Word Processing
  • Investigative research
  • Customer Relationship Management
  • Problem-solving abilities
  • Multitasking Abilities
  • Microsoft Office
  • Presentation Skills

Affiliations

  • Certified Notary Public
  • Volunteer: KarmaKatZenDog Foster Rescus

Timeline

Lead Billing Account Manager

BioReference Laboratories
11.2016 - Current

Practice Manager

Women's Center For Integrative Health
10.2012 - 11.2016

Office Manager

Brunswick Hills Obgyn
05.1999 - 10.2012

Associate of Arts - Psychology

Middlesex County College

No Degree - Education

Kean University

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Patricia GersonMedical