Patricia Gifford
Keizer,OR
Summary
Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
Work History
CEO
Account On Me
01.2020 - Current
- Achieved company growth by implementing strategic plans and streamlining operations.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Accounting, inclusive of Accounts Payable, Accounts Receivable and Financial Statements for tax reporting.
- Payroll for companies, inclusive of quarterly reporting for Federal and State requirements.
- Amplified customer satisfaction and loyalty through constant availability.
- Consult owners on human resource issues.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Consult clients in optimization for the best tax return.
- Conducted my business with a base on honesty and integrity.
Office Manager
MG Chenault and Associates
01.2023 - 09.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Administrator of tax resolution cases.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls, texts or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Associate Consultant
MG Chenault and Associates
03.2020 - 09.2021
- Managed multiple projects simultaneously while maintaining attention to detail, organization, and adherence to deadlines.
- Enhanced client satisfaction by providing tailored solutions and recommendations for their business needs.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided advice, made recommendations and implemented problem-solving strategies when business needed to re-energize.
- Liaised with management to better understand customer needs and recommend appropriate solutions.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Receiptionist /Senior Payroll Administrator
JL Morton and Associates
09.2015 - 11.2019
- Received clients in a professional manner, answering questions pertaining to each individual's schedule, bookkeeping, payroll, or tax returns.
- Administrator for payroll of 75 business clients.
- Managed complex garnishments, deductions, and tax withholdings for diverse client business types.
- Maintained strict confidentiality of sensitive employee information, adhering to company policies and legal requirements.
- Served as a trusted resource for client owners and managers alike by providing expert guidance on complex payroll matters.
- Provided excellent customer service to clients by promptly addressing inquiries related to pay, benefits, or taxes.
- Ensured timely and accurate payroll processing for a high volume of clients on each respective pay date.
- Reduced errors in payroll administration through meticulous attention to detail and thorough audits.
- Calculated payroll deductions by accurately using AME Software and processed payroll to meet preset requirements.
- Processed manual checks for clients in accordance with company policies.
Administrative Assistant
Oregon Health Authority
12.2013 - 06.2014
- Answered phone system, obtained information from caller, fill in application with caller on line.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Search multiple software systems to obtain caller's information to answer question.
Education
Bachelor of Science - Psychology
University of Phoenix
Tempe, AZ09-2018
Skills
- Strategic planning
- Financial analysis
- Payroll administration
- Data analytics
- Customer service
- Confidentiality management
- Tax optimization
- Communication skills
- Effective decision making
- Customer focus
- Leadership and people development
- Business administration
- Analytical and critical thinker
- Marketing and advertising
- Consulting
- Adaptable and flexible
Timeline
Office Manager
MG Chenault and Associates
01.2023 - 09.2024
Associate Consultant
MG Chenault and Associates
03.2020 - 09.2021
CEO
Account On Me
01.2020 - Current
Receiptionist /Senior Payroll Administrator
JL Morton and Associates
09.2015 - 11.2019
Administrative Assistant
Oregon Health Authority
12.2013 - 06.2014
Bachelor of Science - Psychology
University of Phoenix
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