Patricia Giglio
Rochester,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Parts Specialist
Alta Material Handling
06.2022 - Current
- Write and submit service quotes to customers for repairs.
- Researched vehicles and parts via physical catalogs and electronic means.
- Resolved customer complaints in professional and timely manner.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
- Ordered parts for customers, repair shops and our department for use in fork lifts and other material handling equipment.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Receiver
Wegmans Food Markets, Inc
11.2013 - 12.2021
- Reduced errors in received shipments by conducting thorough inspections and ensuring accurate documentation.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Maintained compliance with applicable regulations and company policies by staying up-to-date with industry best practices and participating in ongoing training opportunities.
- Assisted in resolving discrepancies between purchase orders and delivered goods promptly, minimizing negative impacts on business operations.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
Education
High School Diploma -
Kendall Jr./Sr. High School
Kendall06.1992
Skills
- Positive Attitude
- Customer Service Management
- Proficient in ERP
- SAP understanding
- Can create and assign service work orders
- Can create and submit service quote to customers
Timeline
Parts Specialist
Alta Material Handling
06.2022 - Current
Receiver
Wegmans Food Markets, Inc
11.2013 - 12.2021
High School Diploma -
Kendall Jr./Sr. High School
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