Patricia Gilbert
Customer Service
Ocala,FL
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Cash Logistics Processor
Brinks Inc
Charlotte, NC
01.2021 - Current
- Processed, verified, and reconciled inbound and outbound currency transactions.
- Prepare outbound currency orders and replenishments.
- Completed data entry for currency transactions.
- Counted, verified, and reported currency inventory daily.
Data Processor
Hillsborough County School District
Tampa, Florida
08.2011 - 06.2017
- Sorted and processed incoming reports before putting data into processing software.
- Located and corrected data entry errors and reported to management.
- Verified accuracy of data before transcribing.
- Answered data questions for company leaders as subject matter experts to enhance decision making.
- Managed workflow scheduling, data entry, and accuracy verification for large data projects.
- Tracked and maintained records for students.
- Maintained 100% accurate data by implementing hours to detect and correct errors.
- Verified accuracy of computer system information by updating teachers' data.
Customer Service Representative
Verizon Communications Inc
Tampa, Florida
11.1996 - 06.2011
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Communicated with vendors regarding backorder availability, future inventory, and special orders.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Responded to customer requests for products, services, and company information.
- Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
- Answered constant flow of customer calls with minimal wait times.
Education
High School Diploma -
Hardee High
Wauchula, FL05.1978
Skills
- Bill Payment and Recordkeeping
- Financial Recordkeeping
- Data Entry and 10-Key
- Creative Problem Solving
- State Regulation Compliance
- Relationship Building
- Proactive and Self-Motivated
- Customer Relations
- Critical Thinking
- Microsoft Office
- Purchase Orders
- Word Processing
Timeline
Cash Logistics Processor
Brinks Inc
01.2021 - Current
Data Processor
Hillsborough County School District
08.2011 - 06.2017
Customer Service Representative
Verizon Communications Inc
11.1996 - 06.2011
High School Diploma -
Hardee High
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