PaTricia Giles
Roy
Summary
Crew Member with extensive experience in high-pressure environments. Proven expertise in customer service, teamwork, and effective problem-solving. Recognized for exceptional cleanliness and organization standards. Demonstrated ability to provide efficient, friendly support while accurately handling orders and payments.
Overview
3
3
years of professional experience
Work History
Crew Member
Arby's
Roy
07.2025 - Current
- Prepared and assembled food items to meet company standards.
- Maintained cleanliness and organization in dining and kitchen areas.
- Delivered friendly customer service during order taking and meal delivery.
- Operated kitchen equipment safely for efficient food preparation.
- Followed safety procedures for food handling and sanitation practices.
- Processed cash register transactions accurately during peak hours.
- Served food promptly to enhance guest experiences.
- Engaged with guests to foster a welcoming atmosphere.
Shift Leader
Zeppe's Italian Ice
Riverdale
04.2024 - 05.2025
- Trained new team members on customer service and product knowledge.
- Supervised employees to uphold productivity and exceptional customer service levels.
- Resolved customer complaints promptly, enhancing overall shop experience.
- Maintained cleanliness and safety standards in food preparation areas consistently.
- Accurately handled cash register transactions during peak hours.
- Assisted in creating a welcoming environment for customers and staff.
- Facilitated training for new employees on shift operations, ensuring seamless integration.
Crew Member
McDonald's
Salt Lake City
08.2022 - 04.2023
- Delivered friendly customer service during order taking and meal delivery.
- Maintained cleanliness of restaurant lobby, front counter, and restrooms throughout shifts.
- Accurately handled cash register transactions during peak hours.
- Restocked supplies to ensure availability for customer demands.
- Performed cashier duties including order taking, payment collection, and providing change.
- Fostered a positive atmosphere for guests through excellent service.
Education
High School Diploma -
Horizonte Instruction And Training Center
Salt Lake City, UT06-2025
Skills
- Customer service and support
- Team leadership and collaboration
- Employee training and development
- Cash handling and food safety
- Conflict resolution strategies
- Interactive communication skills
- Workplace efficiency improvement
- Valid driver's license
- Drive-thru operations management
Affiliations
- Reading/Writing
- Music
- Spending quality time with friends/family
References
References available upon request.
Timeline
Crew Member
Arby's
07.2025 - Current
Shift Leader
Zeppe's Italian Ice
04.2024 - 05.2025
Crew Member
McDonald's
08.2022 - 04.2023
High School Diploma -
Horizonte Instruction And Training Center