Proven leader with extensive experience at Walgreens, adept in operations management and fostering team motivation. Demonstrates exceptional problem-solving and interpersonal skills, ensuring safety compliance and enhancing customer satisfaction. Achieved significant reductions in inventory wastage, optimizing stock levels by over 20%. Committed to driving results through effective employee training and quality assurance. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Hi, I’m
PATRICIA GIRARDO
Summary
Overview
17
years of professional experience
Work History
Walgreens
Shift Lead Manager
05.2023 - Current
Job overview
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Ensured consistent delivery of high-quality customer service by setting clear expectations and providing regular coaching.
- Excelled in every store position and regularly backed up front-line staff.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Collaborated with other managers to develop cross-functional strategies for improving business performance.
- Evaluated employee performance and coached and trained to improve weak areas.
- Completed after shift review reports to remind supervisors of completed work.
- Supervised ongoing daily production phases.
- Oversaw loading and unloading of packages in warehouse.
Burkes Outlet Bealls
Retail Sales Associate Cashier
10.2016 - 04.2024
Job overview
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
- Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
- Assisted with inventory management tasks, ensuring accurate stock levels and timely product replenishment.
- Processed credit card and debit payments via [Type] systems, providing accurate charges and credits.
- Assisted in training new employees on company policies, procedures, and point-of-sale systems for efficient onboarding.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Tommy's Jewelry Store
Sales Associate
10.2017 - 06.2023
Job overview
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Lufkin ISD
Special Education Paraprofessional
06.2018 - 05.2022
Job overview
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Monitored student classroom and outdoors activities to promote student safety.
- Maintained positive attitude and affirmatively communicated with each student.
- Interacted physically and verbally with students throughout each day.
- Oversaw class of students in absence of instructor.
- Supported students with various disabilities through one-on-one tutoring sessions, improving their understanding of course materials and concepts.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Provided necessary accommodations for testing situations, ensuring fair opportunities for all students to demonstrate their knowledge and skills.
Woodland Heights Hospital
Patient Financial Counselor
04.2009 - 07.2018
Job overview
- Increased patient confidence in the billing process by providing clear explanations of insurance benefits and coverage limitations.
- Negotiated payment plans with patients, maintaining a high rate of successful payments.
- Enhanced patient satisfaction by effectively explaining financial options and answering billing inquiries.
- Developed strong relationships with insurance providers, facilitating prompt resolution of claim issues and disputes.
- Provided compassionate assistance to financially challenged patients, identifying potential sources of funding or discounts when applicable.
- Reduced hospital bad debt through proactive communication with patients about their financial responsibilities.
- Improved cash flow by proactively monitoring aging accounts receivables and implementing effective collection strategies.
- Conducted thorough audits of patient accounts to identify discrepancies and prevent potential revenue loss.
- Maintained up-to-date knowledge on evolving healthcare regulations, sharing insights with colleagues for continuous improvement.
- Facilitated timely resolution of outstanding balances by connecting patients with appropriate resources and support.
- Enhanced team performance through regular trainings on best practices in patient financial counseling and related topics.
- Educated patients on available financial assistance programs, guiding them through application processes when needed.
- Managed sensitive patient information with utmost discretion, adhering to all HIPAA guidelines.
- Streamlined insurance verification processes for increased efficiency and reduced errors.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Followed document protocols to safeguard confidentiality of patient records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Greeted and assisted patients with check-in procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Resolved customer complaints using established follow-up procedures.
Memorial Hospital
Medical Unit Secretary
05.2007 - 05.2007
Job overview
- Handled high-pressure situations calmly, efficiently prioritizing tasks during peak hours or emergencies within the unit.
- Contributed to a positive work environment through effective collaboration with nurses, doctors, and other hospital staff members.
- Improved patient satisfaction by providing efficient administrative support and timely communication to medical staff.
- Assisted in training new Medical Unit Secretaries, sharing organizational knowledge and best practices for efficient operations.
- Managed inventory of office supplies to maintain an organized and well-stocked workspace for the entire team.
- Expedited discharge processes by preparing required paperwork and coordinating transportation arrangements for patients as needed.
- Achieved a high level of customer satisfaction by addressing patient concerns promptly and professionally, maintaining open lines of communication throughout their stay.
- Maintained an accurate database of physician contact information, enabling prompt communication when necessary.
- Facilitated seamless coordination between departments, scheduling appointments and managing transfers for optimal patient care.
- Ensured compliance with established policies and procedures by regularly reviewing relevant documentation and staying current with industry regulations.
- Reduced errors in billing procedures by diligently verifying insurance information and communicating with patients regarding their financial responsibilities.
- Supported medical staff by transcribing physician orders accurately and promptly, ensuring timely treatment implementation.
- Safeguarded patient privacy by adhering to HIPAA regulations in handling sensitive medical information.
- Implemented electronic health record systems, streamlining workflows and improving accessibility of essential patient information for healthcare providers.
- Assisted nursing staff in organizing patient charts and updating daily census reports to maintain accurate unit statistics.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Prepared and processed patient referrals and transfer requests.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Assisted with medical coding and billing tasks.
Education
Ross S. Sterling High SchoolLufkin, TX
High School Diploma
05.1975
University Overview
Skills
- Team motivation
- Workplace Safety
- Employee Training
- Policy Enforcement
- Operations Management
- Cash Handling
- Energetic and Enthusiastic
- Opening and closing procedures
- Accurate money handling
- Punctual and Reliable
- Delegating Work
- Payment Processing
- Handling Customer Complaints
- Safety Compliance
- Interpersonal Skills
- Decision-Making
- Quality Assurance
- Compliance understanding
- Flexible Schedule
- Problem-Solving
- Safety Management
Timeline
Shift Lead Manager
Walgreens
05.2023 - Current
Special Education Paraprofessional
Lufkin ISD
06.2018 - 05.2022
Sales Associate
Tommy's Jewelry Store
10.2017 - 06.2023
Retail Sales Associate Cashier
Burkes Outlet Bealls
10.2016 - 04.2024
Patient Financial Counselor
Woodland Heights Hospital
04.2009 - 07.2018
Medical Unit Secretary
Memorial Hospital
05.2007 - 05.2007
Ross S. Sterling High School
High School Diploma
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