Summary
Overview
Work History
Education
Skills
Timeline
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Patricia Glasser

Bismarck,ND

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

5
5
years of professional experience

Work History

Executive Administrative Assistant

Aetna CVS
Bismarck, North Dakota
05.2018 - 10.2023
  • Coordinated executive schedules and managed appointments for senior leadership teams.
  • Prepared and organized materials for meetings and presentations across various departments.
  • Managed travel arrangements, ensuring compliance with company policies and budget guidelines.
  • Assisted in project management by tracking deadlines and maintaining project documentation.
  • Supported onboarding processes by preparing training materials for new administrative staff.
  • Maintained office supplies inventory, coordinating orders with vendors to ensure availability.
  • Prepared agendas for meetings; took minutes during meetings; distributed meeting notes to appropriate personnel.
  • Ordered office supplies as needed while monitoring inventory levels to ensure adequate stock is available at all times.
  • Organized and maintained executive calendars, scheduled meetings, conferences, travel arrangements, and appointments.
  • Answered incoming telephone calls from internal and external customers promptly and professionally; transferred calls appropriately; responded to inquiries in a timely manner.
  • Reviewed and processed expense reports and invoices for accuracy and completeness.
  • Provided secretarial support to the executive staff including composing correspondence, memos, presentations, reports and other documents as requested.
  • Coordinated meeting and work schedules for staff teams and executives.
  • Processed accounts payable and receivable transactions accurately within set timeframes.
  • Greeted visitors upon their arrival; directed them to the appropriate destination or person; provided general information about the organization when necessary.
  • Developed filing systems to maintain confidential records of personnel information and business activities in accordance with company policies.
  • Made travel arrangements for employee trips and conferences.
  • Created spreadsheets using Excel software programs including formulas, macros and pivot tables.
  • Created PowerPoint presentations used for diverse business needs.
  • Maintained up-to-date contact lists of vendors and suppliers while coordinating orders as required by executives.
  • Managed incoming mail by sorting out items that needed immediate attention or forwarding it on to the appropriate department or individual for action or response.
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.
  • Took detailed notes in meetings and disseminated information afterward.

Education

High School Diploma -

Willow City Public
Willow City ND
05-1978

Skills

  • Organizational skills
  • Customer service
  • Problem solving
  • Attention to detail
  • File management
  • Conflict management
  • Proper phone etiquette
  • Interpersonal communication
  • Multi-line phone proficiency

Timeline

Executive Administrative Assistant

Aetna CVS
05.2018 - 10.2023

High School Diploma -

Willow City Public