Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Patricia Gonzalez

Lorton,VA

Summary

A dedicated leader looking to build strong community through positive impact, and create an environment that provides and promotes diverse growth and development with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic and success through strong relationships.

Overview

7
7
years of professional experience

Work History

Team Leader/CEO

KW Metro Center
Tysons-Vienna, VA
12.2019 - 12.2023
  • Recruited 60-100 Real Estate Agents to the company annually to become most increased in profits franchise in the region
  • Created and negotiated offer letters and terms to attract and retain Market Share
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Consulted with 30 Real Estate professionals a month to create, track and hold accountable business plans for and increase of Gross Commission Income of 30%
  • Maintained updated industry knowledge through continuing education and advanced training through KWRI.
  • Led monthly sales meetings for updates on market share progess, Real Estate industry changes and team recognition
  • Built a culture of empowerment, growth, and productivity
  • Led weekly masterminds and training to increase agent production and client conversion through NLP
  • Partnered with our Broker team to de-escalate any sensitive issue to protect liability of the company, associate and the best interest of the client

Assistant Team Leader

KW Metro Center
Alexandria, Virginia
07.2018 - 12.2019
  • Recruited 40-60 annually Real Estate Agents to increase office profitability by 15%
  • Trained 5-10 new Real Estate associates a month to create new revenue and increase retention
  • Facilitated 4 trainings a month to increase industry awareness, agent production and train a strong mindset
  • Created meeting agendas for senior leadership
  • Developed marketing systems for brand awareness and increased recruiting by 10%

Agent Services Coordinator

KW Metro Center
Alexandria, VA
08.2016 - 07.2018
  • Created and implemented onboarding systems for all agent recruited to the company
  • Audited all Independent Contractor Agreements to secure partnerships with incoming associates
  • Tracked and audited all real estate licenses for 250 associates in VA, MD, & DC
  • Analyzed data from agent surveys to identify areas where improvement was needed for the organization
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Coordinated training calendars and instructors with over 30 trainings a month for engagement and productivity
  • Answered inbound calls, chats and emails to facilitate customer service and deliver a superior client experience.
  • Tracked and maintained office inventory
  • Provided leadership, insight and mentorship to newly hired employees to supply knowledge of various company programs, policies, and business models

Education

Bachelor of Science - Criminology & Pre Law

Indiana University of Pennsylvania
Indiana, PA
05.2016

Skills

  • Coaching & Consulting
  • Goal Setting
  • Staff Training
  • Team Supervision
  • Conflict Resolution
  • Recruiting
  • Public Speaking
  • Bilingual (Fluent in Spanish)

Accomplishments

  • # 1 Gross Agent Gain KW VA Region 2018
  • # 1 Gross Agent Gain KW VA Region 2019
  • # 1 Net Agent KW VA Region 2019
  • Youth Ministry Volunteer of the Year 2019
  • # 2 Gross Agent Gain KW VA Region 2020
  • # 3 Gross Agent Gain KW VA Region 2022
  • Most Increased Profitability Market Center KW VA Region 2022

Timeline

Team Leader/CEO

KW Metro Center
12.2019 - 12.2023

Assistant Team Leader

KW Metro Center
07.2018 - 12.2019

Agent Services Coordinator

KW Metro Center
08.2016 - 07.2018

Bachelor of Science - Criminology & Pre Law

Indiana University of Pennsylvania

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Patricia Gonzalez