Patricia Gonzalez
1413 Ocampo Dr
Summary
Experienced and detail-oriented Dental Professional with over six years in the industry, known for delivering outstanding customer service and ensuring a seamless patient experience. Highly trained through The Team Training Institute (TTI) and Total Patient Institute (TOPS), with proven expertise in treatment coordination, case presentation, and patient relations. HCR Lead Certified and skilled in optimizing office efficiency, supporting clinical teams, and fostering patient trust through clear communication and exceptional care.
Overview
11
11
years of professional experience
Work History
Treatment Coordinator/Front Desk
New Heights Dental & Braces
07.2021 - 10.2025
- Reviewed insurance breakdowns and verified patient coverage prior to presenting treatment plans, ensuring accurate financial estimates and clear communication.
- Coordinated patient care by contacting specialty offices for referrals and obtaining necessary medical clearances, ensuring smooth treatment progression and timely follow-up.
- Trained and onboarded new employees for Treatment Coordinator and Front Desk roles, ensuring they mastered office procedures, patient care protocols, and scheduling systems.
- Attended all doctor-patient consultations, charted treatment into dental software-recommended by the Doctor and provided detailed documentation of patient conversation, decisions, and outcomes.
- Collected patient deposits and secured signed financial agreements prior to treatment.
- Proactively followed up with patients undecided about pending treatment to encourage case acceptance.
- Facilitated patient access to flexible payment plans via third-party providers, improving treatment plan acceptance rates
Patient Care Coordinator/Hygiene Coordinator
Alamo Dental Health
07.2018 - 03.2020
- Accurately processed patient check-outs, collecting payments (cash, credit card, or check) and reconciling day sheets with routing slips.
- Ensured daily deposits were completed correctly and on time.
- Reached out to patients to schedule appointments online and responded to inquiries regarding services, treatment options, and availability.
- Scheduled surgical procedures for patients, including dental implants, All-on-4 treatments, and dentures, ensuring accuracy and proper coordination with the provider.
- Led morning team huddles, reviewing patient reviews, new patients and their reasons for appointments, and daily goals.
Front Desk/Scheduling Coordinator
Planet Dental & Orthodontics
04.2015 - 07.2018
- Verified dental insurance for 40+ patients daily, working with DentaQuest, MCNA, and other providers to ensure accurate coverage and billing.
- Assisted patients by contacting insurance companies directly to resolve coverage issues, update provider changes
- Handled full patient check-in and check-out processes, maintaining a smooth flow of daily operations.
- Promoted to Team Lead and successfully managed and filled schedules for four different locations, ensuring provider calendars remained accurate and efficient.
- Coordinated patient follow-up appointments, reminder calls, and outreach to minimize missed or canceled visits.
Education
High School Diploma -
Dr. Leo Cigarroa High School
Skills
- Detail-oriented
- Effective multitasking
- Patient care
- Experienced in structuring payment options
- Customer service
- Scheduling
Languages
Bilingual
Timeline
Treatment Coordinator/Front Desk
New Heights Dental & Braces
07.2021 - 10.2025
Patient Care Coordinator/Hygiene Coordinator
Alamo Dental Health
07.2018 - 03.2020
Front Desk/Scheduling Coordinator
Planet Dental & Orthodontics
04.2015 - 07.2018
High School Diploma -
Dr. Leo Cigarroa High School