Patricia Goode
South Holland,IL
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
17
17
years of professional experience
Work History
Store Manager
Dollar General Store
08.2011 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Weekend Housekeeping Supervisor
Tri-State Villa
02.2018 - 05.2020
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying, and ironing.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Restocked room supplies such as facial tissues for personal touch with every job.
Store Manager
Dollar Tree Stores
11.2006 - 05.2011
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
Education
No Degree - Secretarial Studies And Office Administration
Loop College
Chicago, IL06.2002
Associate of Science - Accounting And Business Management
Malcolm X College
Chicago, IL08.2000
Skills
- IBM InfoSphere DataStage
- Accurate Cash Handling
- Microsoft Office
- Symantec
Timeline
Weekend Housekeeping Supervisor
Tri-State Villa
02.2018 - 05.2020
Store Manager
Dollar General Store
08.2011 - Current
Store Manager
Dollar Tree Stores
11.2006 - 05.2011
No Degree - Secretarial Studies And Office Administration
Loop College
Associate of Science - Accounting And Business Management
Malcolm X College
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