Patricia Graf
Bismarck,ND
Summary
In all of my former positions with Customer Service I have found the importance of listening to the customer on the phone and finding what they need to have a good experience when they contact us. I am reliable in attendance and adapt to the needs of my teammates to help them if they need assistance.
Overview
14
14
years of professional experience
Work History
Customer Service
Conservice
Mandan
02.2015 - Current
My job is to call vendors for missing bills that we had not received for our customers. These included utility bills for water, sewer and electricity at their locations. Customers include Bank of America, USPS, Family Dollar and many others.
Customer Service
Design Wizards
Bismarck
09.2012 - 02.2015
This job involved receiving orders from customers for their phone book ads. This would be how they would want their ads to appear in the yellow pages of the phone book. The size and wording needed to be accurate and precise.
Education
Associate of Science - Secretarial
Bismarck Junior College
Bismarck, ND05-1986
Skills
During my work I have always either made calls to vendors or received calls from customers This enabled me to develop my skills to help people on all levels My reviews were always good and met all of the requirements that were established by the metrics put in place My phone calls were also monitored and scored with the same process and requirements were also met
Timeline
Customer Service
Conservice
02.2015 - Current
Customer Service
Design Wizards
09.2012 - 02.2015
Associate of Science - Secretarial
Bismarck Junior College