Patricia Graham
Havre DE Grace,MD
Summary
Master Training Specialist and Program Administrator with 25+ year record of success in leadership and operational instruction. Thorough and coordinated professional with extensive knowledge of learning principles and instructional design theories. Committed to blending humor and multimedia to deliver useful training to employees. As program administrator, demonstrated capability in driving organizational success through strategic planning and operational oversight. Proven ability to foster collaborative team environments and deliver impactful results. Reliable and adaptable, with strong skills in leadership and project management.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Training Manager - Contractor
ADC Management Services Inc.
355 S. Teller Street, Suite 200, Lakewood, CO
10.2024 - 06.2025
- Determine content. Consulted with Senior Administrator Officer to identify training considered to be mandatory training for new/existing military, contractor, and federal employees
- Created and prioritized schedule for content development and delivery for each required refresher event
- Developed learning plans and blended (virtual self-paced and classroom) course material using proven instructional design methodologies through multiple delivery channels
- Managed all aspects of training delivery to include scheduling conference rooms, bridge lines, VTC connections, recording sessions, scheduling trainers, distributing of materials and information management support
- Managed all materials for each training event and prepared summary of each event. Provided summary data each month to Senior Administrator.
- Maintained version control of all material in SharePoint repository for Intranet access to all Army staff
- Managed new employee orientation training process for more than 50 employees each month.
EEO Deputy Director
State Of Maryland - OEEO
6776 Reisterstown MD
05.2023 - 04.2024
- Trained over 800 Department of Public Safety and Correctional officers on EEO related topics
- Taught Public Safety leadership and staff on handling and resolving conflict, utilizing effective communication techniques
- Processed and approved ADA Reasonable Accommodation request
- Reviewed complaints and claims from workplaces about civil rights, determined validity and helped build satisfactory resolutions.
- Monitored employees for compliance with equal opportunity laws, identified violations and implemented corrective action.
- Investigated employment practices or alleged violations of laws to document and correct discriminatory factors.
- Examined complaints made by workers, conducted interviews and mediated disputes.
- Implemented new training courses after assessing corporate data and identifying employee weaknesses.
- Monitored performance metrics, analyzing trends to identify areas requiring attention or improvement.
Leadership Development Admin & EEO Investigator
State Of Maryland Department of Public Safety
Reisterstorn, MD
10.2018 - 04.2024
- Modernized and developed curriculum for virtual and in-person First Line Supervisor training according to Learning Objectives
- Evaluated instructor teaching effectiveness on both content and delivery using a variety of survey tools, e.g., Survey Monkey, Zoho Forms
- Achieved good to excellent reviews from students 100% of the time regarding program excellence
- Developed and implemented the first virtual online First Line Supervisor training program
- Taught over 1000 public safety First Line Supervisors on the following topics: emotional intelligence, Implicit bias, interpersonal communication, conflict management, performance evaluation, counseling / discipline and customer service in accordance with State employment polices
- Oversaw curriculum development and implementation in alignment with best practices and data analyst.
- Improved student performance by defining clear goals and communicating performance metrics.
- Tested students to assess progress and adapted learning plans in alignment with performance.
- Increased student participation via engaging lectures and assignments.
- Created and oversaw leadership training programs according to MD Commission requirements
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Scheduled and coordinated training sessions, including booking facilities, scheduling instructors and classroom space, arranging for AV equipment and catering.
- Oversaw curriculum development and implementation in alignment with best practices.
- Optimized learning plans based on student performance and feedback.
- Reviewed complaints and claims from workplaces about civil rights, determined validity and helped build satisfactory resolutions.
- Monitored employees for compliance with equal opportunity laws, identified violations and implemented corrective action.
- Investigated employment practices or alleged violations of laws to document and correct discriminatory factors.
Client Area Account Manager
Allied Universal - Johns Hopkins University
Baltimore, MD
03.2017 - 07.2018
- Approved training curriculum for new hires, covering the following topics: bomb searching techniques, active assailant response, shelter in place, basic emergency response techniques, Clery Act and Title IX
- Coordinated crisis management activities, such as ordering evacuations, opening public shelters and implementing special needs plans in the event of a disaster
- Designed and delivered instruction to include training objective assessment techniques, and practical applications to support program administration according to client requirements
- Developed, implemented, oversaw, and evaluated leadership and professional development programs for managers and supervisors
- Provided ongoing communication to management on market competitors, industry pricing and relevant changes impacting account viability.
- Coordinated and managed health, environmental and safety considerations for account sites, coordinating training and correcting areas of non-conformance.
- Developed site-level strategic plans focused on delivering increased EBITDA, free cash flow and organic sales growth.
- Managed preparation of annual budgets and set regional growth capital requirements, providing oversight and support to regional partners.
- Developed reports and metrics showcasing business outcomes, informing initiative design to maximize operational success.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Director of Training and Quality Assurance
The Arthur Jackson Co
Upper Darby, PA
07.2015 - 03.2017
- Trained over 300 new employees on all standard operating procedures, OSHA requirements, and emergency procedures
- Developed 268-page standard operating training manual
- Developed curriculum and administered test for new hires and existing staff members according to job requirements
- Designed the audit metrics used to conduct building inspections
- Conducted over 500 building audits in accordance to OSHA and building requirements
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Delivered new employee onboarding and training sessions.
- Trained new hires to perform cross-training exercises with experienced workers.
- Established and maintained quality control standards.
- Utilized variety of instructional design methodologies to create effective learning experiences.
Information Technician \ Small Arms Instructor \ Drill Instructor
U.S. NAVY
Orlando, FL
03.1984 - 10.2006
- U.S. NAVY, Presented information using a variety of instructional techniques using software programs, and formats to include; scenario-based simulations, team exercises, group discussions, videos, and lectures
- Analyzed, processed, and disseminated quantitative and qualitative classified data for Commanding Officer Briefing
- Instructed over 1000 naval recruits using over 180 hours of Naval national curriculum and lesson plans in a classroom and drill environment
- Delivered network technology training to junior team members and end-users, enhancing knowledgebase and team productivity.
Education
MS - Homeland Security, Emergency Management
Capella University
Minneapolis, MN10.2013
BS - Management, Business
University of Phoenix
Phoenix, AZ09.2009
Skills
- MS Office (Proficient)
- Leadership training
- Interpersonal Communication Skills
- Program Management
- Learning Management System (LMS)
- Curriculum Design and Development
- Scheduling Training Sessions
- Lesson Planning
- Virtual Training
- Program Administration
- Motivational speaking
- New hire orientation
Certification
EEO Federal Investigator - Certified 06/28/23
Police Academic Instructor (MPCTC) - Certified - 06/30/23
U.S. Navy Company Commander | Small Arms Instructor - Certified 10/90
Timeline
Training Manager - Contractor
ADC Management Services Inc.
10.2024 - 06.2025
EEO Deputy Director
State Of Maryland - OEEO
05.2023 - 04.2024
Leadership Development Admin & EEO Investigator
State Of Maryland Department of Public Safety
10.2018 - 04.2024
Client Area Account Manager
Allied Universal - Johns Hopkins University
03.2017 - 07.2018
Director of Training and Quality Assurance
The Arthur Jackson Co
07.2015 - 03.2017
Information Technician \ Small Arms Instructor \ Drill Instructor
U.S. NAVY
03.1984 - 10.2006
MS - Homeland Security, Emergency Management
Capella University
BS - Management, Business
University of Phoenix