PATRICIA GRAHAM

Support the Selling and Customer Experience Manager as well as be an advocate for the customer. Help to drive results through promotional initiatives as well as play a key role in communicating expectations and priorities to the colleagues.

Perform back of house functions to include processing deliveries, pricing, signing, merchandising and reverse logistics.

• Provided product knowledge to customers, increasing satisfaction and repeat business.
• Collaborated with team members to streamline processes, improving overall service delivery.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.

In 2015 I was hired as a seasonal associate in Men's Suiting. I accepted a postion as a commission shoe sales associate in January of 2016.

In August of 2017 I was promoted to a Captain's position in the Intimate Apparel Department.

From there, I was promoted to the Women's Shoe Lead position in November of 2017. I stayed in that role until March of 2019 where I was promoted to a Global Lead Position. This position involved supporting the Sales Managers in both A and B buildings. In addition, I was in charge of the fulfillment department.

In July of 2021 I made the decision to stop working full time and became a Flex Associate.

In 2022, my flex hours morphed into more full time hours. Fulfilled role as temp SMM throughout 2022 Holiday Season.

Work as BOH colleague pricing, signing, merchandising.

Fulfilled role as Captain/Merchandiser 2023 Holiday Season.

I

• Developed comprehensive financial plans aligned with client goals and risk tolerance.
• Analyzed investment portfolios, recommending adjustments to optimize performance and achieve objectives.
• Educated clients on financial concepts, fostering informed decision-making and enhancing client relationships.
• Conducted regular reviews of client accounts, ensuring compliance with regulatory standards and best practices.
• Implemented technology solutions to improve efficiency in portfolio management and reporting systems.
• Drafted comprehensive financial plan to offer recommendations and supporting data.
• Provided exceptional customer service, fostering positive word-of-mouth referrals from satisfied clients.
• Established strong partnerships with external professionals such as attorneys or accountants, enabling comprehensive client support in all financial matters.
• Conducted thorough risk assessments, ensuring appropriate asset allocation aligned with clients'' risk tolerance levels.
• Developed comprehensive financial plans for clients, resulting in improved long-term stability and growth.