Patricia Graves
Summary
Dynamic professional with a proven track record at Southern Glazer's Wine & Spirits, excelling in data-driven decision-making and critical thinking. Recognized for enhancing workflow processes and fostering strong client relations. Adept in Microsoft Office Suite and committed to continuous improvement, ensuring operational excellence and a positive team environment.
Overview
22
22
years of professional experience
Work History
Remodeling Crew Member
Walmart
12.2024 - Current
- Provided excellent customer service by addressing client concerns promptly and professionally.
- Collaborated with team members to complete projects on time.
- Improved project efficiency by streamlining communication between crew members and clients.
- Supported overall team success by assisting other crew members as needed.
- Developed expertise in various remodeling techniques, allowing for greater versatility on job sites.
- Delivered aesthetically pleasing results through meticulous attention to detail when moving merchandise or installing fixtures.
- Maintained a clean and organized work area, ensuring minimal disruption to customers during renovations.
- Contributed to a positive work environment by fostering strong relationships with fellow crew members and supervisors.
- Demonstrated commitment to continuous improvement through proactive learning opportunities.
- Reduced safety incidents through diligent adherence to safety protocols during all remodeling tasks.
Business Analyst
Southern Glazer's Wine & Spirits
09.2023 - 09.2024
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Enabled data-driven decision-making with advanced analytics tools, generating valuable insights for the organization.
- Programs included Windows, Microsoft Outlook, Word, Excel, PowerPoint, Compass, Analytic Suite, SalesNav, NSM, Liquid PM, Goal Builder, Tableau, AS400, and Business Objects.
Pharmacy Technician
Walgreens
09.2022 - 09.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Administrative Assistant
Southern Glazer's Wine & Spirits
05.2003 - 09.2023
- Assisted eight managers and 36 sales representatives.
- Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Programs include Windows, Microsoft Office, Outlook, Word, Excel, PowerPoint, Neptune, Diver, Compass, Business Objects, and Analytic Suite.
- Conducted data entry and recordkeeping to maintain client information.
- Completed accurate order entry and data verification.
Education
Associate of Business Administration - Administrative Office Technology
Bluegrass Community And Technical College
Lexington, KY06-2026
Skills
- 10-key data entry
- Data entry abilities
- Computer skills
- Office Administration
- Administrative support
- Critical thinking
- Microsoft Office Suite
- Professional communication
- Time management
- Scheduling and calendar management
- File organization
- Dedicated team player
- Customer and client relations
Languages
English
Native or Bilingual
Timeline
Remodeling Crew Member
Walmart
12.2024 - Current
Business Analyst
Southern Glazer's Wine & Spirits
09.2023 - 09.2024
Pharmacy Technician
Walgreens
09.2022 - 09.2024
Administrative Assistant
Southern Glazer's Wine & Spirits
05.2003 - 09.2023
Associate of Business Administration - Administrative Office Technology
Bluegrass Community And Technical College
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