Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patricia Gray

Hillsboro,NH

Summary

Adept at enhancing operational efficiency and team performance, I leveraged inventory management and customer service skills at Wolfeboro Inn to significantly improve kitchen productivity and customer satisfaction. My proactive approach and ability to thrive in fast-paced environments, coupled with a strong focus on cleanliness standards and food safety, have consistently resulted in high-quality service delivery.

Overview

14
14
years of professional experience

Work History

Line Cook

Wolfeboro Inn
04.2022 - 04.2024
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Plated and presented all dishes to match established restaurant standards.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
  • Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.

Store Manager

7-11 Convenience Store
10.2018 - 10.2021
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.

Sales Associate

Liberty Square Market
03.2013 - 05.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Assistant Store Manager

Cumberland Farms
08.2010 - 02.2013
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Education

GED -

Burroughs High School
Ridgecrest, CA

Skills

  • Time Management
  • Attention to Detail
  • Highly motivated
  • Cleaning and organization
  • Customer Service
  • Professional Attitude
  • Reliable and Trustworthy
  • Active listener
  • Food Preparation
  • Problem-Solving
  • Food safety knowledge
  • Team Coordination
  • Cleanliness standards
  • Deep Fryer Operation
  • Following cooking methods
  • Kitchen Sanitation
  • Quality Control
  • Workload Management
  • Inventory Management
  • Crew training

Timeline

Line Cook

Wolfeboro Inn
04.2022 - 04.2024

Store Manager

7-11 Convenience Store
10.2018 - 10.2021

Sales Associate

Liberty Square Market
03.2013 - 05.2018

Assistant Store Manager

Cumberland Farms
08.2010 - 02.2013

GED -

Burroughs High School
Patricia Gray