Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Patricia Gray

East Granby,CT

Summary

Dedicated and experienced Customer Service Specialist seeking to utilize exceptional communication and problem-solving skills to enhance customer satisfaction and contribute to your companies success. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

20
20
years of professional experience

Work History

Bushwick Center for Rehabilitation

Sigma
Brooklyn, NY
04.2024 - 07.2024

Maui Memorial Medical Center

BushwickKaiser Permanente
Wailuku, HI
11.2023 - 04.2024

Oahu Care Center

Aegis Therapies
Honolulu, HI
05.2022 - 02.2023

Occupational Therapy Assistant

Reliant Rehabilitation
Honolulu, HI
02.2020 - 04.2022
  • Optimized patients' quality of life by integrating a range of engaging and meaningful daily activities
  • Provided comprehensive patient education on therapy procedures, ensuring comfort and confidence throughout the process
  • Ensured families and caregivers were well-prepared for safe discharges
  • Delivered personalized guidance to individuals with diverse cognitive, social, and physical challenges.

Hale Nani Rehabilitation and Nursing Center
Honolulu, HI
11.2018 - 02.2020

Care Center of Honolulu
Honolulu, HI
07.2016 - 11.2018

Sales Associate

Jcrew
Canton, CT
12.2008 - 10.2013
  • Exceeded selling and service expectations, driving sales.
  • assist in store tasks-our customers should always be the best
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Conducted inventories on a regular basis to track stock levels.
  • Demonstrated product features and benefits for customers' needs.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

CSR (Customer Service Representative)

StubHub.com
Granby, CT
02.2008 - 03.2009
  • Successfully managed a large number of in-bound call and email queries each day
  • Assisted and guided customers in effective web navigation
  • Exhibited excellence in effectively communicating through both written and spoken mediums
  • Documented all conversations with customers in CRM software according to company standards.
  • Participated in team meetings or training sessions when necessary.
  • Adhered to company's established protocols for handling confidential data.
  • Managed multiple tasks simultaneously while providing excellent customer service experience.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Processed customer account changes with proprietary software.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Efficiently inputted orders and accurately updated information in computer systems.

Assistant Manager

Jasmine Sola
Canton, CT
09.2007 - 01.2008
  • Delivered timely updates on hourly metrics, sales, UPT and average transactions through the Daily Volume Planner
  • Implemented a 1-minute 'Sola Segment' for every shift, briefing the team on daily goals and new product arrivals
  • Provided valuable sales-related feedback by utilizing self-guided sales training and seasonal tips in a coaching capacity.
  • Collaborated with staff and customers to address and find solutions for complaints, LP situations, and customer-related issues.

Retail Sales Associate/Visual Coordinator

Old Navy
Canton, CT
10.2004 - 09.2007
  • Led team in restocking new merchandise
  • Assisted with the dressing of mannequins and aided in store signage tasks.
  • Handled cashier duties and provided assistance over the phone for customer's delivery inquiries
  • Ensured efficient cash management by closing registers, making nightly deposits, and counting store safe.

Education

Associate of Science -

Goodwin University

Skills

  • Excellent communication skills, both verbal and written
  • Analytical and critical thinking
  • Peer Collaboration
  • Project-based learning
  • Strong interpersonal skills and ability to empathize with customers
  • Proficient in Microsoft Office and CRM software
  • Ability to multitask and prioritize in a fast-paced environment
  • Problem-solving skills and attention to detail
  • Cultural Sensitivity
  • Remote office availability
  • Calm under pressure

References

References available upon request.

Timeline

Bushwick Center for Rehabilitation

Sigma
04.2024 - 07.2024

Maui Memorial Medical Center

BushwickKaiser Permanente
11.2023 - 04.2024

Oahu Care Center

Aegis Therapies
05.2022 - 02.2023

Occupational Therapy Assistant

Reliant Rehabilitation
02.2020 - 04.2022

Hale Nani Rehabilitation and Nursing Center
11.2018 - 02.2020

Care Center of Honolulu
07.2016 - 11.2018

Sales Associate

Jcrew
12.2008 - 10.2013

CSR (Customer Service Representative)

StubHub.com
02.2008 - 03.2009

Assistant Manager

Jasmine Sola
09.2007 - 01.2008

Retail Sales Associate/Visual Coordinator

Old Navy
10.2004 - 09.2007

Associate of Science -

Goodwin University

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