PATRICIA GRAY
Blacklick
Summary
Professional consultant with proven ability to drive impactful business outcomes through strategic planning and analysis. Demonstrated success in managing cross-functional teams and delivering comprehensive solutions that align with client needs. Valued for adaptability, collaboration, and results-driven mindset, with expertise in project management and stakeholder engagement.
Overview
24
24
years of professional experience
Work History
Senior Consultant
ICE Mortgage Technology
Columbus, OH
05.2021 - 02.2026
- Application testing as needed after system updates
- Procedure writing
- External client support
- Client implementations
- Application configurations based on client requirements
Business Systems Analyst II
JPMorgan Chase & Co.
Columbus, OH
12.2007 - 05.2021
- Supported and tested Default Servicing applications, enhancing operational efficiency across multiple departments
- Coordinated application configurations with business partners and vendors, adjusting application settings to meet business needs
- Procedure writing
- Process improvements
- Liaison between Default Servicing lines of business and vendors
- Lead calls with vendors and lines of business to discuss project updates
Small Business Collections
Anthem Blue Cross Blue Shield of Missouri
Springfield, MO
01.2002 - 01.2006
- Worked with small business accounts to reconcile their billing and created payment plans as needed
Education
Media such as videography and radio -
College of the Ozarks
Branson, MO05-1991
General studies - undefined
Hartville High School
Hartville, MO05-1989
Skills
- Confluence
- Problem-solving
- Client relationships
- Best practices implementation
- Client engagement
- Client rapport
- Analytical thinking
- Attention to detail
- Process improvement
- Requirements gathering
- Jira
- Microsoft Office
- Requirements Gathering
- Test Script Writing
- SharePoint
- Team Leadership
- Self Directed
- Process Improvement
- Implementation Testing
- Procedure Writing
- Tableau
- Alteryx
- Communication
- Visio
- Business/Vendor Liaison
- Application SME
- MSP
- BK/FC
- ServiceNow
- Agile
- Waterfall
- Software implementation
- Teamwork mindset
- Flexibility
Accomplishments
- Application process improvement
- Suggested and had created a script that would automate a process that would have normally taken four people to complete daily down to a single person to setup and run the script.
- Team Confluence site creation
- This allowed me to let my creative side out by creating out team site where we housed all of our business help guides and FAQs for ourselves and our business partners.
LANGUAGES
English
Native
Interests
Process improvements, Forming excellent working relationships
Timeline
Senior Consultant
ICE Mortgage Technology
05.2021 - 02.2026
Business Systems Analyst II
JPMorgan Chase & Co.
12.2007 - 05.2021
Small Business Collections
Anthem Blue Cross Blue Shield of Missouri
01.2002 - 01.2006
General studies - undefined
Hartville High School
Media such as videography and radio -
College of the Ozarks