Patricia Green
Summary
Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I'm a driven professional with a track record of enhancing customer satisfaction and loyalty at Ledgeview RV Park through strategic leadership and creative problem-solving. Skilled in cash handling, product merchandising, payment processing, cleaning and team leadership. Have demonstrated a commitment to excellence and a results-oriented approach, leveraging customer service skills to achieve business goals. Well-versed in providing superior customer service.
Overview
37
37
years of professional experience
Work History
Sales Assistant
Harbor Freight
Queensbury, NY
07.2022 - 09.2022
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Manager of Operations
Ledgeview RV Park
Lake George, NY
07.1985 - 03.2022
- Enhanced customer satisfaction by implementing efficient check-in and check-out procedures.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Developed partnerships with external vendors and suppliers to obtain quality products and services.
- Conducted research and analysis of market trends to determine potential opportunities for growth.
- Established strong relationships with local businesses, promoting the RV Park as a preferred destination in the area.
- Oversaw staff recruitment efforts to ensure selection of high-performing team members who were well-suited for their roles.
- Optimized reservation system to enhance guest experience and maximize available spaces efficiently.
- Resolved guest concerns promptly and professionally, leading to positive reviews and repeat business.
- Developed and maintained strong relationships with RV Park guests, offering personalized service that created loyalty and encouraged word-of-mouth referrals.
- Improved park safety by conducting regular inspections and addressing potential hazards promptly.
- Maintained up-to-date knowledge of industry trends and best practices in order to make informed decisions regarding park operations and improvements.
- Increased RV Park occupancy rates by developing strategic marketing plans and promotional materials.
- Negotiated contracts with vendors for supplies and services, securing favorable pricing for the RV Park without compromising quality or reliability.
- Coordinated successful events at the RV Park, attracting new customers and fostering a sense of community among guests.
Education
Bachelor of Science - Physical Education Teaching And Coaching
SUNY of Cortland
Cortland, NY05.1985
Skills
- Cash Handling
- Goal-Oriented
- Stock management
- Complex Problem-Solving
- Visual Merchandising
- Customer Service
- Reliable and Responsible
- Creative Thinking
- Attention to Detail
- Building Customer Loyalty
- Team Leadership
Hobbies
I enjoy playing pickleball, bike riding, skiing, and water recreation.
Timeline
Sales Assistant
Harbor Freight
07.2022 - 09.2022
Manager of Operations
Ledgeview RV Park
07.1985 - 03.2022
Bachelor of Science - Physical Education Teaching And Coaching
SUNY of Cortland