Patricia Greene-Pawelczyk
Windham,VT
Summary
Seasoned Auto Claim Representative with considerable expertise in insurance claim processing. Strong background in handling auto claims, managing customer inquiries and resolving disputes to ensure client satisfaction. Equipped with robust negotiation skills, thorough knowledge of insurance policies and regulations, and critical thinking abilities. Demonstrated history of streamlining processes to reduce claim resolution times and improve overall efficiency in previous roles. Skilled in interviewing, records searching and documentation. Excellent critical thinking and organizational abilities. Proficient in insurance policy coverage levels, industry practices and compliance requirements. Experienced in processing claims in high-volume environments. Successful at managing complete claims process with minimal direction.
Resourceful stage manager with success ensuring productions run smoothly. Proficient in managing technical logistics and scheduling all stages of a production. Friendly and adaptable when assisting others and problem solving on the fly. Bringing several years of experience to a growing team.
Efficient House Manager known for high productivity and efficient task completion. Possess specialized skills in household operations management, staff coordination, and event planning. Excel in communication, problem-solving, and time management which ensure seamless daily household functions and exceptional guest experiences.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Stage Manager and Director
Springfield Community Players
Springfield, VT
05.2022 - Current
- Director Clue and Staged reading Waiting for a Eulogy.
- Coordinator of the Youth Drama Club.
- Directing Dinner Murder Mystery, Oct 26, 2024.
- Proposed show for 2025: The Woman In Black.
- Assisted with all aspects of production, including budgeting, scheduling, and script analysis.
- Organized rehearsals and performances to ensure that the production ran smoothly.
- Coordinated with other departments to ensure that the technical elements were in place for each performance.
- Communicated regularly with actors and crew members to ensure that all tasks were completed on time.
- Maintained a safe working environment by enforcing safety protocols during rehearsals and performances.
- Implemented cost-saving measures while maintaining high standards of quality.
Auto Claim Representative
Vermont Mutual Insurance
Montpelier, VT
09.2016 - Current
- Advised customers on how best to proceed after an accident has occurred.
- Resolved customer complaints regarding claims processing in a timely manner.
- Conducted telephone interviews with claimants to gather information about the accident or incident leading up to the claim.
- Analyzed liability issues related to automobile accidents and disputes between claimants.
- Negotiated settlements with third parties involved in an automobile accident when necessary.
- Determined whether a claim should be paid or denied based on established guidelines and procedures.
- Investigated and processed auto insurance claims in compliance with state laws, regulations, and company policies.
- Maintained accurate records of all activities related to assigned cases.
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
Stage Manager
Wilburton Inn & Restaurant
Manchester, VT
09.2023 - 09.2023
- This was an equity-staged reading, working with an Equity actor.
- Had to learn the equity rules pertaining to equity actors.
- Used all my stage management skills listed under Dorset Players and Springfield Players.
Stage Manager
Dorset Community Players
Dorset, VT
02.2016 - 05.2022
- Oversaw the setup of sets before each performance ensuring they met technical specifications.
- Monitored cue calls throughout the performance to ensure smooth transitions between scenes.
- Collaborated with directors on blocking and scene changes during rehearsals and performances.
- Supervised backstage crews during productions and provided feedback as needed.
- Provided support to actors when necessary during performances or rehearsals.
- Maintained a safe working environment by enforcing safety protocols during rehearsals and performances.
- Communicated regularly with actors and crew members to ensure that all tasks were completed on time.
- Provided guidance on creative decisions related to staging or design elements.
- Organized rehearsals and performances to ensure that the production ran smoothly.
- Managed backstage operations during live performances, ensuring timely cues and transitions.
- Called out performance technical cues using wireless headsets.
- Liaised with front-of-house staff to ensure audience satisfaction and address any concerns.
- Resolved personnel problems by liaising between dissenting parties.
Volunteer
Bradley Playhouse
Putnam, CT
08.2008 - 06.2016
- Assisted with fundraising efforts, including event planning.
- Offered assistance in assigning jobs for each volunteer.
- Managed a database of volunteer information.
- Verified customer identification when necessary for age restricted events.
- Opened box office early for special events or large crowds arriving before regular business hours.
- Greeted customers and provided assistance with ticket purchases.
- Answered phone calls regarding show times, pricing, and other inquiries.
- Assisted patrons with handicaps to appropriate seating.
- Recognized security risks to properly handle situations.
- Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
- Checked assigned sections for cleanliness and assisted in keeping venue clean during, between, and after shows.
- Verified that all patrons had valid tickets before allowing entry into the theater.
- Managed multiple tasks simultaneously while maintaining a high level of accuracy.
- Distributed promotional materials prior to shows or events.
- Performed light cleaning duties such as wiping down chairs or sweeping floors if necessary.
- Assisted with crowd control in busy lobbies during peak times.
- Directed latecomers to their seats without disturbing other attendees.
- Provided helpful customer service when answering questions about upcoming performances or events.
- Stocked supplies such as programs, brochures, and pens, needed by ushers.
Clerical Supervisor
Commerce/ Mapfre Insurance
Webster, MA
04.1986 - 05.2016
- Assessed existing systems and identified areas needing improvement.
- Prepared reports on a regular basis regarding performance metrics of the clerical team.
- Maintained accurate records of employee performance evaluations, attendance, training.
- Addressed personnel issues such as disciplinary action, grievances, staffing needs.
- Supervised and trained clerical staff to ensure efficient and accurate operations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Recruited, interviewed and selected employees to fill vacant roles.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Education
Bachelor of Science - Business Administration
Nichols College
Dudley, MA05-2006
Associate of Science - Business Administration And Management
Quinebaug Valley Community College
Danielson, CT05-1984
High School Diploma -
Tourtellotte Memorial High School
Thompson, CT06-1980
Skills
- Policy Interpretation
- Time Management
- Interpersonal Communication
- Claims Investigation
- Insurance Claims Review
- Coverage Determination
- File Management
- Data Analysis
- Accident review
- Team Collaboration
- Decision-Making
- Microsoft Office
- Settlement Negotiation
- Documentation research
- Team Communication
- Rehearsal Direction
- Rehearsal and meeting scheduling
- Technical knowledge
- Safety Protocols
- Time prioritization
- Strong leadership
- Set construction
- Managing resources
- Volunteer Screening
- Volunteer relations
- Volunteer Scheduling
- Ticket Selling
- Ticket printing
- Cleaning and sanitization
- Customer Service
- Confidentiality
Accomplishments
- Magna Cum Laude
- Spindler Volunteer Award
Certification
- SCLA Designation
Volunteer Work
- Bradley Theatre Putnam CT- 400 seat venue. Helped the Business Manager to run the office and when on vacation filled in for her. Worked in the box office and concessions. Helped to costume
References
References available upon request.
Timeline
Stage Manager
Wilburton Inn & Restaurant
09.2023 - 09.2023
Stage Manager and Director
Springfield Community Players
05.2022 - Current
Auto Claim Representative
Vermont Mutual Insurance
09.2016 - Current
Stage Manager
Dorset Community Players
02.2016 - 05.2022
Volunteer
Bradley Playhouse
08.2008 - 06.2016
Clerical Supervisor
Commerce/ Mapfre Insurance
04.1986 - 05.2016
Bachelor of Science - Business Administration
Nichols College
Associate of Science - Business Administration And Management
Quinebaug Valley Community College
High School Diploma -
Tourtellotte Memorial High School
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