Summary
Overview
Work History
Education
Skills
Software
Timeline
AdministrativeAssistant
Patricia Griffin

Patricia Griffin

SNELLVILLE,GA.

Summary

Seeking a remote position with a progressive company where I can utilize and enhance my skills to contribute to the profitability of the company while maintaining good customer relations. Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional. Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail. Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. Competent Accounts Receivable Specialist bringing [Number] years of experience handling accounts receivable functions. Exemplary skill in resolving billing disputes, providing excellent customer service and applying payments. Recognized for effective leadership with consistent achievement of objectives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Seasoned Collector with a competitive mindset and desire to excel. Proficient in evaluating accounts, following up with customers and resolving issues. Excellent communication, planning and conflict resolution skills. Skilled [Job Title] with expertise in collections and success in improving accounts receivable functions and performance. Successful in applying recovery strategies and negotiating with account holders to cut outstanding debts and aged accounts. Excited to bring talent to team offering opportunities for growth and advancement. Experienced Collections Specialist bringing [Number]-years of success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems. Results-oriented [Job Title] with [Number] years of expertise in leading high-performing teams and developing scalable processes facilitating accurate billing and collections processes. Focused on eliminating issues contributing to account delinquency and streamlining collections best practices. Excited to bring history of innovation and relationship-building skills to growing organization. Veteran [Job Title] with more than [Number] years of expertise in leading billing and collections functions within [Industry]. Successful in applying operational efficiency methodologies to drive collections operations and improve best practices. Brings transformative leadership and track record of innovation to growing organizations. Skilled Collections Specialist offering [Number] years of experience and a driven mentality. Persistent with customers and seasoned in overcoming objectives.

Overview

19
19
years of professional experience

Work History

Collections Specialist

Omnimax International
Duluth, GA
05.2019 - 08.2020
  • Complete the steps and actions required within the collections process with an advance level knowledge and success, work closely with team lead and management team to assist in implementing objectives and task aimed at meeting department goals
  • Claims resolution, Research and resolve customer deductions, charge backs, and disputes in timely manner
  • Maintain a positive working relationship with internal and external customers, initiate action to resolve problems with A/R transactions, Reconciliation of A/R portfolio, Interface with sales organization to communicate credit decisions and ensure timely review of customer account
  • Invoicing, Conduct collections effectively with customer, Sales and senior management on credit decisions
  • Achievement of Collection, Resolution of Customer Disputes
  • Portfolio of $5.5 Million
  • Process credit card payments
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Negotiated to collect balance in full.
  • Processed payments and applied to customer balances.
  • Achieved performance goals on consistent basis.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Handled Number outbound and inbound calls daily with goal of collecting owed debt.
  • Recorded all information regarding financial status of customers.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.
  • Cultivated interpersonal skills by building positive relationships with others.

Collection/AR Analyst

US Security Associates
Roswell, GA
10.2018 - 05.2019
  • Complete the steps and actions required within the collections process with an advance level knowledge and success, work closely with team lead and management team to assist in implementing objectives and task aimed at meeting department goals
  • Claims resolution, Research and resolve customer deductions, charge backs, and disputes in timely manner
  • Maintain a positive working relationship with internal and external customers, initiate action to resolve problems with A/R transactions, Reconciliation of A/R portfolio, Interface with sales organization to communicate credit decisions and ensure timely review of customer account
  • Invoicing, Conduct collections effectively with customer, Sales and senior management on credit decisions
  • Achievement of Collection, Resolution of Customer Disputes
  • Portfolio of $3.5 Million
  • Submit accounts for adjustments, write-off and third party collections .
  • Collected, compiled and analyzed data to prepare customer invoices per contractual requirements.
  • Posted cash receipts to customer accounts Timeframe to maintain current and accurate account balances.
  • Contacted internal and external customers to obtain documentation to support invoices and claims.
  • Developed professional relationships with internal and external clients to encourage open communication and feedback.
  • Skilled at working independently and collaboratively in a team environment.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Identified issues, analyzed information and provided solutions to problems.
  • Worked well in a team setting, providing support and guidance.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Excellent communication skills, both verbal and written.
  • Organized and detail-oriented with a strong work ethic.
  • Proven ability to learn quickly and adapt to new situations.
  • Developed and maintained courteous and effective working relationships.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Strengthened communication skills through regular interactions with others.
  • Self-motivated, with a strong sense of personal responsibility.

Collection/AR Analyst

Vallen Distribution
Alpharetta, GA
01.2017 - 06.2018
  • Complete the steps and actions required within the collections process with an advance level knowledge and success, work closely with team lead and management team to assist in implementing objectives and task aimed at meeting department goals
  • Claims resolution, Research and resolve customer deductions, charge backs, and disputes in timely manner
  • Maintain a positive working relationship with internal and external customers, initiate action to resolve problems with A/R transactions, Reconciliation of A/R portfolio of $7.5 million, Interface with sales organization to communicate credit decisions and ensure timely review of customer account
  • Invoicing, Conduct collections effectively with customer, Sales and senior management on credit decisions
  • Achievement of Collection and DSO goals for assigned portfolio
  • Resolution of Customer Disputes
  • Micro Soft Skill used : Word, Excel (Pivot table ,v-lookups)
  • Collected, compiled and analyzed data to prepare customer invoices per contractual requirements.
  • Contacted internal and external customers to obtain documentation to support invoices and claims.
  • Developed professional relationships with internal and external clients to encourage open communication and feedback.
  • Analyzed aging reports to identify trends and patterns causing missed collections.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Organized and detail-oriented with a strong work ethic.
  • Identified issues, analyzed information and provided solutions to problems.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Excellent communication skills, both verbal and written.
  • Developed and maintained courteous and effective working relationships.
  • Strengthened communication skills through regular interactions with others.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Paid attention to detail while completing assignments.

R Portfolio Analyst

Georgia Pacific, Recycling
Atlanta, GA
08.2015 - 01.2017
  • Complete actions required within the collections process, work closely with team lead and management team to assist in implementing objectives and task
  • Claims resolution, Research, resolve customer deductions, charge backs, and disputes in timely manner
  • Maintain a positive working relationship with internal and external customers
  • Initiate action to resolve problems with A/R transactions, Reconciliation of A/R portfolio of $8.6 million, Interface with sales organization to communicate credit decisions and ensure timely review of customer account
  • Invoicing
  • Conduct collections effectively with customer, Sales and senior management on credit decisions
  • Achievement of Collection and DSO goals for assigned portfolio
  • Resolution of Customer Disputes.
  • Passionate about learning and committed to continual improvement.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Self-motivated, with a strong sense of personal responsibility.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Organized and detail-oriented with a strong work ethic.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Identified issues, analyzed information and provided solutions to problems.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Paid attention to detail while completing assignments.
  • Developed and maintained courteous and effective working relationships.
  • Excellent communication skills, both verbal and written.
  • Strengthened communication skills through regular interactions with others.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.

Credit/Collections Analyst

United Refrigeration
Fort Worth, TX
02.2015 - 04.2015
  • Maintain working relationship with internal/external customers
  • Review and increase/decrease credit limits, put accounts No Sales / Hold,
  • Reconciliation of account, credit references, out- going collections calls
  • Work closely with A/R and Cash application, request proof of delivery, reduce Dos
  • Research payment/short pays, research deductions, request credit/re-bills
  • Work closely with customer and follow-up on payments and any credits due the customer
  • Write-off bad debit, send demand letters and send accounts to collections, responsible for keeping past due balances to a minimum, communicate with customers via email/phone to resolve any issues.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Self-motivated, with a strong sense of personal responsibility.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Passionate about learning and committed to continual improvement.
  • Developed and maintained courteous and effective working relationships.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Organized and detail-oriented with a strong work ethic.
  • Strengthened communication skills through regular interactions with others.
  • Worked effectively in fast-paced environments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked well in a team setting, providing support and guidance.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Identified issues, analyzed information and provided solutions to problems.
  • Cultivated interpersonal skills by building positive relationships with others.

Collections Coordinator Surgical Accounts

Alcon Laboratories
Fort Worth, TX
10.2013 - 01.2014
  • Maintain a positive working relationship with internal and external customers, initiate action to resolve problems related with A/R transactions, collected on approx
  • 500 customer accounts via phone / email, researched and reconciled customer payments
  • Handled proof of delivery requests, pulling patient Implant cards, research serial ledgers, research deductions, initiate credit / re-bills, process credit card payments, Responsible for keeping past due balances to a minimum, reduced DSO by 80%
  • Minimized bad debt write offs by close follow-up and successful resolution of aging past due buckets, Work closely with sales force managing sales relationships at buyer and executive levels, resolving reconciliation and process issues.
  • Organized and detail-oriented with a strong work ethic.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Excellent communication skills, both verbal and written.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Strengthened communication skills through regular interactions with others.
  • Paid attention to detail while completing assignments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proven ability to learn quickly and adapt to new situations.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Worked well in a team setting, providing support and guidance.
  • Self-motivated, with a strong sense of personal responsibility.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.
  • Skilled at working independently and collaboratively in a team environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

child care

Home Care
10.2010 - 06.2013
  • Scheduling, bank deposit, Chemotherapy appointments, , laundry, groceries, bathing, distribution of medication, housekeeping
  • Filing of paperwork, take and return calls

National Accounts Receivable Representative

Unisource Worldwide
01.2006 - 07.2010
  • Maintain a positive working relationship with internal and external customers, initiate action to resolve problems related with A/R transactions, collected on customer accounts, researched and reconciled customer payments, handled proof of delivery requests, Managed A/R exposure A/R monthly average balance of $5 million
  • Responsible for keeping past due balances to a minimum, maximizing DSO
  • Minimized bad debt write offs by close follow-up and successful resolution of aging past due buckets, Work closely with sales force managing sales relationships at buyer and executive levels, resolving reconciliation and process issues
  • Responsible for 30+ National accounts, with sub accounts of over 2000 customers
  • Prepare reports for management supporting individual and team goals helping reach metric requirements for department, while adding value to the organizations’ bottom line value – Make every customer profitable’.

Senior Corporate Collector

LocumTenens.com
Alpharetta, GA
09.2021 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Cultivated interpersonal skills by building positive relationships with others.

Education

Insurance, Billing

Everest College

undefined

University of Phoenix
2012

Skills

  • Skills Profile:
  • Communication, Negotiation, Problem solving, Multi-task, customer service, Team player, goal driven, research and recon
  • Accomplishments:
  • Nominated for Service of Excellence
  • Award of Cash Flow
  • Managed national accounts
  • Collection of accounts receivable
  • Payment reconciliation, accurate application of cash receipts
  • Claims resolution, Research and resolve customer deductions, charge backs, and disputes in timely manner, Addresses Proof of Delivery requirements of customer
  • Reduce DSO by 90%
  • Computer Skills:
  • Esker
  • SaleForce
  • GP
  • Workday
  • Windows XP/ Millennium
  • Mac
  • Lotus Notes
  • Word Perfect, Ice-Cold, Excel(Pivot tables, v-lookups), ECI Software, PBX system, Mas90,Reflections, MC2,JD Edwards
  • AS400
  • I-Many, Quick Book
  • Oracle (Net Suites)
  • Scripted Conversations
  • Team Oriented
  • Process Optimization
  • Billing Practices
  • Credit and Collections
  • Goals and Performance
  • Microsoft Excel
  • Microsoft Office
  • Microsoft Outlook
  • Medical Procedure Coding Software
  • Skills Profile:
  • Time Management
  • Active Listening
  • Update Accounts
  • Critical Thinking
  • Organizational Skills
  • Oracle JD Edwards EnterpriseOne
  • Account Adjustment
  • Medical Billing and Collections
  • Problem Identification
  • Managing Delinquent Accounts
  • Pleasant Telephone Demeanor
  • AR Aging Reports
  • Delinquent Account Notification
  • Monitoring
  • Service-Orientation
  • Speaking

Software

Workday

Sales Force

GP

Esker

Excel / X-Lookup and Pivot point

Timeline

Senior Corporate Collector

LocumTenens.com
09.2021 - Current

Collections Specialist

Omnimax International
05.2019 - 08.2020

Collection/AR Analyst

US Security Associates
10.2018 - 05.2019

Collection/AR Analyst

Vallen Distribution
01.2017 - 06.2018

R Portfolio Analyst

Georgia Pacific, Recycling
08.2015 - 01.2017

Credit/Collections Analyst

United Refrigeration
02.2015 - 04.2015

Collections Coordinator Surgical Accounts

Alcon Laboratories
10.2013 - 01.2014

child care

Home Care
10.2010 - 06.2013

National Accounts Receivable Representative

Unisource Worldwide
01.2006 - 07.2010

Insurance, Billing

Everest College

undefined

University of Phoenix
Patricia Griffin