Patricia Griffin-Hughes
Milwaukee,WI
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
34
34
years of professional experience
Work History
Business Owner/Manager
Hill On Wheel’s Transport LLC
, WI
04.2021 - Current
- Customer Service
- Answering Phone
- Negotiating
- Scheduling loads
- Checking Load Board
- Direct deposit
- Organizing files
- Coping/Printing
- Problem-solving
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Consulted with customers to assess needs and propose optimal solutions.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Administrative Assistant
City of Milwaukee
Milwaukee, WI
02.1991 - Current
- Company Overview: Milwaukee Public School
- Customer Service
- Answering Multi Phones
- Transportation
- Communication with Parents/Community and Staff
- Safeguard Confidential Information
- Payroll
- Registration
- Mentoring/Mediator
- Attention to details
- Responsible for writing checks
- Balancing checkbook
- Data Entry
- Responsible for all purchases & Receiving
- Collecting and depositing all the school funds
- Scheduling appointments for all necessary personnel
- Organizing files for Staff/Students
- Reports
- Coping/Filing
- Excellent planner & organization Skills
- Milwaukee Public School
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Managed filing system, entered data and completed other clerical tasks.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality of service.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Independent Contractor
Shorewest Realtors
01.2010 - 01.2017
- Customer Service
- Communicating for all clients/customers
- Responsible for making sure clients/customers
- Responsible for utilizing the clients/customers' wants and needs
- Responsible for the client's/customers understanding of the process of buying/selling
- Responsible for going over all legal forms related to selling/buying
- Scheduling an appointment for showing
- Negotiate all prices and terms for clients/customers
- Answer all available questions promptly
- Making sure all forms are completed and delivered on time
- Consulted with customers to assess needs and propose optimal solutions.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
Skills
- Work Planning and Prioritization
- Financial management
- Sales development
- Policies and procedures development
- Purchasing and planning
- Cost control and budgeting
- Contract management
- Financial planning
- Business planning
- Customer service
- Verbal and written communication
- Bookkeeping
Timeline
Business Owner/Manager
Hill On Wheel’s Transport LLC
04.2021 - Current
Independent Contractor
Shorewest Realtors
01.2010 - 01.2017
Administrative Assistant
City of Milwaukee
02.1991 - Current