Patricia Guerra
Kenosha,Wisconsin
Summary
Experienced with program coordination, project management, and stakeholder engagement. Utilizes strategic planning and execution to ensure project milestones are met. Knowledge of fostering team collaboration and enhancing operational processes to achieve optimal results.
Highly successful and proficient at executing financial administration, reporting and scheduling functions. Strong skills and abilities with expertise in directing teams of professionals in high-volume settings.
Overview
31
31
years of professional experience
Work History
Motor Vehicle Program Specialist Senor
WISCONSIN DEPT OF TRANSPORTATION
01.2008 - Current
- -Presently serving as a DMV program expert on policy, development, procedures, issues and functions of the CDL Third Party Testing Program
- -Responsible for the Commercial Skills Test Information Management System (CSTIMS), which is an Internet based tool that provides a way of tracking the scheduling and test results entries by Third Party Testing Organizations and Examiners
- -Responsible for fraud investigations
- -Ability to perform audits for the Driver Training School and CDL 3rd Party Program
- -Presently hold and maintain a commercial driver’s license ALL CLASSES endorsement
- -Ability to work in different types of weather outdoors, including inclement weather
- -Have successfully completed the required course of CDL Examiner Training at Fox Valley Technical College in Appleton, Wisconsin
- -Possess knowledge of Wisconsin State laws regarding drivers licensing and vehicle registration
Licensed Wisconsin Real Estate Agent
Century 21
01.2006 - 01.2010
- -Worked as a bilingual real estate agent assisting customers in buying/selling of property
DMV Field Agent Examiner
WISCONSIN DEPT OF TRANSPORTATION
01.2003 - 01.2008
- -Provide information and assistance to the public regarding requirements and procedures for driver licensing, vehicle registration and titling
- -Extensive face to face public contact in the completion of proper applications and forms
- -Review and authenticate identity, residency and legal status documents for the eligibility and issuance of identification cards and driver licenses for Class A, B, C, D and M
- -Determine and created a customer record and collect an appropriate fees for all transactions
- -Evaluate results and determine license eligibility
Computer Technicians
Kenosha Unified School District
01.1997 - 01.2003
- -worked with 80 computers
- -assisted with children in the classroom
- -performed receptionist functions
- -coordinated registration summer school program
Outreach Worker
Kenosha Alcohol and Drug Council
01.1995 - 01.1997
- -Conducted home visits and assisted in family groups
Education
GED -
Gateway Technical College
Kenosha, WI05-1992
Skills
- Communication: Deal extensively with internal and external customers at all levels as a DMV Motor Vehicle Program Specialist Senor for the Department of Transpiration
- Communication: Fluent in Spanish both speaking and reading
- Ability skill: Knowledge and experience in operating laptops, PC's, tablets, printers and a variety of software packages (Word, Access, Excel and Power Point)
- Exceptional skills: In maintaining and sustaining effective working relationships with CDL Third Party Originations, Examiners, American Association of Motor Vehicle Administrators (Federal) and department personnel as well as with law enforcement
- Employee Performance Expectation: Time management, reliable, dependable and available for work, provide quality customer services, proficiency of job knowledge, team concepts and skill with a positive interaction with management
- Team Player: Enjoy sharing knowledge and encouraging the development of others to achieve specific team goals
Accomplishments
20 year service Award from the Division of Motor Vehicles
Timeline
Motor Vehicle Program Specialist Senor
WISCONSIN DEPT OF TRANSPORTATION
01.2008 - Current
Licensed Wisconsin Real Estate Agent
Century 21
01.2006 - 01.2010
DMV Field Agent Examiner
WISCONSIN DEPT OF TRANSPORTATION
01.2003 - 01.2008
Computer Technicians
Kenosha Unified School District
01.1997 - 01.2003
Outreach Worker
Kenosha Alcohol and Drug Council
01.1995 - 01.1997
GED -
Gateway Technical College