Summary
Overview
Work History
Education
Skills
Timeline
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Patricia Guevara

San Jose,CA

Summary

Accomplished Fashion Stylist up-to-date on all latest trends and fabrics with exceptional skill pulling together outfits for clients for various events. Offers highly developed skills in client retention and relationship building. Over 8 years of expertise in creating memorable shopping experiences in upscale retail atmospheres.



Overview

10
10
years of professional experience

Work History

Key Holder

Reiss
10.2024 - Current
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.

Client Specialist

Bloomingdale's
04.2024 - Current
  • Developed strong relationships with key and new clients, resulting in increased revenue and repeat business.
  • Organized various events to strengthen relationships between the organization and its clientele base, boosting brand loyalty and retention rates among customers.
  • Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
  • Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
  • Participate in the merchandising and operational requirements of the role
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Sales Supervisor

MCM Worldwide
12.2021 - 10.2023
  • Achieved and exceeded personal sales goals and accomplished business objectives by inspiring staff and promoting target products
  • Oversaw employee performance, trained & coached sales advisors, and increased efficiency to maintain productivity targets
  • Promoted exceptional customer service by actively engaging clients on sales floor and through clientele outreach
  • Checked store merchandise regularly for proper display, security censoring and replenishment
  • Completed store opening and closing procedures, led morning store business briefings
  • Submitted reports to senior management to aid in business decision-making and planning
  • Accurately processed shipments and store to store transfers
  • Enhanced store sales by creating visually appealing and strategically placed product displays.

Floor Manager

AllSaints
11.2020 - 07.2021
  • Trained and encouraged team members in successful strategies to meet sales targets by providing exceptional customer service
  • Consistently achieved daily, weekly and monthly sales goals
  • Made personal recommendations for customers by sharing product knowledge and demonstrating product
  • Accurately managed and executed all transfer orders, special orders, purchase orders & replenishments
  • Recovered & replenished selling floor and product organization
  • Executed department's promotions, markdowns and pricing to drive sales and meet goals
  • Monitored inventory to determine loss points, maintain clear records and strengthen controls
  • Collaborated with management to develop seasonal merchandising strategies for optimal customer engagement.

Sales Associate & DSA

Neiman Marcus Group
05.2018 - 09.2020
  • Exceed customer expectations by providing assistance with a positive attitude, recommend merchandise across departments based on product knowledge and customer preferences
  • Effectively utilized available clientele tools and resources to increase personal and department business
  • Worked to develop long term customer relationships
  • Maintained visual and merchandise presentation standards on the selling floor
  • Tracked, achieved and exceeded monthly & quarterly sales goals
  • Hosted and lead brand product knowledge meetings
  • Provided support and coached fellow associates
  • Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.

Key Holder

James Perse
07.2016 - 10.2017
  • Maintained accurate records related to sales
  • Accurately processed customer charge sends, fulfilled transfer requests, corrected inventory discrepancies and warehouse returns within deadline dates
  • Kept up to date on product knowledge and competitor brands
  • Increased profits through effective selling and troubleshooting profit loss areas
  • Generated repeat business through clientele base
  • Trained and led team to further grow and achieve personal sales & store goals
  • Participated in and streamlined store inventories
  • Stocked shelves, merchandised selling floor and organized stockroom accurately
  • Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.

Sales Associate

Splendid
10.2015 - 07.2016
  • Successfully helped customers with questions, problems and complaints in person and via store telephone
  • Neatly organized racks and shelves to maintain the visual appeal of the selling floor
  • Developed positive customer relationships through friendly greetings and excellent service
  • Trained and served as a peer coach for new sales associates
  • Met personal sales goals
  • Answered product questions with up-to-date knowledge of sales and store promotions
  • Assembled promotional displays, including quarter and full-size point of purchase displays

Sales Associate

Nordstrom
12.2014 - 01.2015
  • Greeted customers in a timely fashion while quickly determining their needs
  • Maintained knowledge of current sales & promotions, policies regarding payment and exchanges and security practices
  • Organized store merchandise racks by size, style and color
  • Accurately opened and closed daily cash drawer
  • Built relationships with customers to increase likelihood of repeat business

Sales Associate

Macys
11.2014 - 06.2016
  • Recommended merchandise to customers based on their needs and preferences
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
  • Engaged with customers in a sincere and friendly manner
  • Completed all cleaning, stocking and organizing tasks in assigned sales area
  • Opened and closed registers accurately

Education

Associate of Arts - Fashion

Academy of Art University
San Francisco, CA

High School Diploma -

Del Mar High School
San Jose, CA

Skills

  • Detail-oriented
  • Strong work ethic
  • Organization & time management
  • Competitor analysis
  • Team collaboration
  • Client relationship building

Timeline

Key Holder

Reiss
10.2024 - Current

Client Specialist

Bloomingdale's
04.2024 - Current

Sales Supervisor

MCM Worldwide
12.2021 - 10.2023

Floor Manager

AllSaints
11.2020 - 07.2021

Sales Associate & DSA

Neiman Marcus Group
05.2018 - 09.2020

Key Holder

James Perse
07.2016 - 10.2017

Sales Associate

Splendid
10.2015 - 07.2016

Sales Associate

Nordstrom
12.2014 - 01.2015

Sales Associate

Macys
11.2014 - 06.2016

Associate of Arts - Fashion

Academy of Art University

High School Diploma -

Del Mar High School
Patricia Guevara