PATRICIA GUTIERREZ
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Office Manager
Sierra Wes Wall Systems, Inc.
04.2017 - Current
- Verify and process weekly timekeeping information for accurate and efficient payroll processing
- Responsible for collecting all employee timecards and filling in missing information
- Ensure payroll exceptions are resolved daily
- Review any payroll retro pay issues, verify attendance, hours worked, and pay adjustments, and maintain records on a centralized database
- Assist with new hire and benefits administration for all employees in conjunction with Human Resources, including workers compensation, disability, unemployment, and 401K
- Process new hire paperwork for new employees
- Assists HR department, create and maintain hard copy personnel files for our designated district; breakdown terminated employees’ files (merging corporate and field files); purging terminated employee files as needed
- Handle confidential information and maintain company records and employee files
- Advertise job openings, assist with recruitment and onboarding of new employees
- Verify employment
- Assist with various administrative items, collect, and submit purchase receipts from District Manager and Foreman to accounting
- Review and verify employee reimbursements
- Assist and support administration department as required by District Manager and Foreman.
- Answer phones and route calls, distribute messages
- Performs general office duties upon request
- Share training responsibilities with Branch Management in all office functions when required.
- Administer special projects as assigned, oversee and/or delegate as required
- Handled sensitive information with discretion, maintaining confidentiality of company documents, employee records, and payroll information
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections
Office Manager
NORTHERN LANDSCAPE MANAGEMENT, INC.
10.2016 - 04.2017
- Worked effectively in fast-paced environment, assist CEO, and account managers, multi-task within property maintenance service or related field, self-starter, organized, punctual, focused and reliable
- Expert in MS Office, proficient in QuickBooks and accounting, accounts payable, collections, process extra billing, type proposals, maintain and create new customer files
- Human Resources liaison, provided bilingual (Spanish) assistance for all existing and new employees
- General office duties, accurate data entry with attention to detail, answer phones, faxes, email, and file
- Process monthly pesticide reports
- DMV - Fleet Management
- Call in/out daily/weekly work orders using IVR systems for various clients
Administrative Assistant
ALLEN DRYWALL & ASSOCIATES, INC.
06.2011 - 06.2015
- Skillfully manage a wide-range of strong multitasking skills in office/administrative support and customer service
- General Executive support to the president and estimator's daily work flow, contractor/subcontracts look over and approve, special projects, type proposal, change orders, arrange personal meetings, travel arrangements, and coordinated company meetings and special events
- Answer incoming calls and assist caller
- Job walk/estimate, scheduling projects, meetings, and take accurate notes and messages on all calls received
- Greet and assist walk-in clients, contractors, and exciting/new employees
- Company Human Resources liaison, provided bilingual (Spanish) assistance for smooth, efficient, accurate, timely communication, and coordination of information to all existing and new employees
- Enter new jobs in American Contractor and make job files as needed with pertinent information, maps, pre-liens, and insurance info, etc.
- Confirm material stocks for open job site on a daily basis
- Matching material purchase orders (P.O.'s) to invoices
- Update hanging and taping schedule on a daily basis
- Back up for billing dept
- Check hours, job cost, and close job files when completed
- Filling for all departments
- Manage incoming and outgoing mail, copying, printing, and faxing
- Act as the main contact for all building and facilities issues
- Work successfully with outside vendors that provide products and services to the company
- Perform administrative tasks: ordering office supplies, coordinating any office repairs, and manage the well-stocked kitchen
Office / Client Relation Manager
THE CARE OF TREES
07.2002 - 11.2008
- Responsible for smooth, efficient, accurate and timely communication and coordination of information between district and corporate office
- Managed daily work flow of a district team consisting of 1 administrative assistant, 12 field personnel and 3 sales estimators
- Coordinated department meetings and special events
- District Human Resources liaison and Safety coordinator, provided bilingual (Spanish) assistance to all existing and new employees
- AR, AP, and Expense reporting
- Managed the timely and accurate preparation of proposals, work orders, and invoices
- Provide training and assistance to newly hired Client Relation's Managers (CRM)
- Assisted with training all office personnel on Citrix and CRM program
- Provided feedback and recommendations that increase client loyalty and retention
- Ensure that all Best Practices and Standard Operating Procedures (SOP's) related to client relationship and office management were implemented and adhered to by office support staff
Education
HIGH SCHOOL -
WESTMOOR HIGH SCHOOL
Daly City, CASkills
- Customer Service
- Office Management
- Organizational Skills
- Payroll Processing
- Administrative Support
- Billing
- Document Management
- Staff Management
- Human Resources
- Hiring and Employee Training
- Excellent multi-tasking ability
- Payroll and budgeting
Accomplishments
- Employee of the Year, The Care of Trees, 2007
- CPR and Red Cross First Aid Certified, The Care of Trees, 2007-2008
- Production Manager Award, The Care of Trees, 2003
Professional Development
- Microsoft Office
- Schedule View
- Navision Attain
- QuickBooks
- American Contractor
Certification
- Forklift Certification
- CPR/AED Certification
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
Sierra Wes Wall Systems, Inc.
04.2017 - Current
Office Manager
NORTHERN LANDSCAPE MANAGEMENT, INC.
10.2016 - 04.2017
Administrative Assistant
ALLEN DRYWALL & ASSOCIATES, INC.
06.2011 - 06.2015
Office / Client Relation Manager
THE CARE OF TREES
07.2002 - 11.2008
- Forklift Certification
- CPR/AED Certification
HIGH SCHOOL -
WESTMOOR HIGH SCHOOL
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