Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Patricia Gutter

St. Cloud

Summary

Stupendous professional with a proven track record in customer relations and small business operations at American Balloon Decor. Expert in relationship building and staff management, enhancing customer satisfaction through effective communication and operational efficiency. Successfully implemented marketing strategies, resulting in increased brand visibility and a loyal client base.

Overview

24
24
years of professional experience

Work History

Owner and Head Designer

American Balloon Decor
02.2001 - Current
  • Managed daily operations to ensure efficient service delivery.
  • Developed customer relationships through effective communication and engagement.
  • Handled inventory management, ensuring stock levels met demand.
  • Implemented marketing strategies to increase brand visibility and customer reach.
  • Organized scheduling to optimize staff productivity and performance.
  • Maintained a clean and welcoming environment for customers and staff.
  • Resolved customer inquiries and issues promptly to enhance satisfaction.
  • Managed day-to-day business operations.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Established foundational processes for business operations.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.

Hotel Front Desk Supervisor

Time Share Hotel
09.2001 - 06.2003
  • Supervised front desk operations, ensuring seamless guest check-in and check-out experiences.
  • Trained and mentored staff on customer service standards and hotel policies.
  • Implemented process improvements to enhance operational efficiency and guest satisfaction.
  • Managed inventory of supplies, coordinating with vendors for timely restocking.
  • Resolved guest complaints promptly, maintaining high levels of customer satisfaction.
  • Conducted regular audits of front desk procedures to ensure compliance with company standards.
  • Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
  • Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
  • Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
  • Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
  • Handled escalated guest complaints professionally, working towards resolution while maintaining composure under pressure.
  • Monitored occupancy levels, adjusting room rates as needed to maximize revenue potential.
  • Maintained accurate guest records, safeguarding sensitive personal information in compliance with privacy regulations.
  • Supervised daily shift changes, ensuring smooth transitions between staff members at the front desk.

Education

Hospitality Administration And Management

Waukesha County Technical College
Pewaukee, WI
06-1997

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Client service
  • Staff management
  • Team oversight
  • Staff hiring
  • Contract management
  • Quality management systems
  • Operations management

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Hotel Front Desk Supervisor

Time Share Hotel
09.2001 - 06.2003

Owner and Head Designer

American Balloon Decor
02.2001 - Current

Hospitality Administration And Management

Waukesha County Technical College

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