Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Patricia Guzman

Romeoville,IL

Summary

Hardworking and reliable employee with background in operating cash registers, stocking merchandise, skilled in operating embroidery machines and providing excellent customer service. Highly organized, proactive and punctual. Enthusiastic retail professional with more than 5 years of hands-on experience in customer service. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic.

Overview

9
9
years of professional experience

Work History

Embroidery Machine Operator

Gifts For You Now
Woodridge, IL
09.2017 - 01.2025
  • Monitored machine operation to detect problems such as defective stitching, breaks in thread, or machine malfunctions.
  • Threaded needles, loaded patterns onto machines, and adjusted tension settings for each thread color.
  • Resolved any issues related to the functioning of embroidery machines quickly and efficiently.
  • Followed quality control guidelines and inspected garments to verify pristine condition before final delivery to customer boosting revenue.
  • Provided guidance to other employees on how to use embroidery machines properly.
  • Contacted maintenance team for machine repairs or mechanical issues.

Pro Cashier

The Home Depot
Bolingbrook, IL
02.2017 - 02.2022
  • Make orders for contractors who need supplies delivered or to be picked up.
  • Operated cash register, collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Resolved customer complaints and escalated worsening concerns for remediation.

Sales Associate

Kohls Department Store
Bolingbrook, IL
04.2016 - 10.2016
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Met merchandise processing standards and maintained organized and accessible work area.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Education

High School Diploma -

Bolingbrook High School
Bolingbrook, IL
05.2016

Some College (No Degree) -

Joliet Junior College
Joliet, IL

Skills

  • POS systems
  • Staff mentoring
  • Deadline management
  • Embroidery machine operation
  • Hooping techniques
  • Ordering and stocking
  • Product recommendations
  • Issue resolution
  • Loss prevention
  • Customer assistance
  • Credit and cash transactions
  • Returns and exchanges
  • Training and mentoring

Languages

English
Spanish

Timeline

Embroidery Machine Operator

Gifts For You Now
09.2017 - 01.2025

Pro Cashier

The Home Depot
02.2017 - 02.2022

Sales Associate

Kohls Department Store
04.2016 - 10.2016

High School Diploma -

Bolingbrook High School

Some College (No Degree) -

Joliet Junior College

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Patricia Guzman