Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant
Patricia Hammock

Patricia Hammock

Leander,TX

Summary

Versatile and dynamic, with a proven track record at Hospira for enhancing customer loyalty through exceptional service and team leadership. Excelled in problem-solving and adaptability, managing both high-stress customer interactions and complex team dynamics. Demonstrated expertise in organization and budgeting, driving efficiency and financial stability.

Communication**: Effectively communicated with customers to understand their needs and provide solutions.

- **Problem-Solving**: Identified customer issues and provided appropriate resolutions, maintaining a positive experience.

- **Active Listening**: Demonstrated strong listening skills to ensure customers' concerns were fully addressed.

- **CRM Systems**: Experience using customer relationship management software to track interactions and maintain records.

- **Sales & Upselling**: Promoted products or services to customers, increasing company revenue and meeting sales targets.

- **Product Knowledge**: Gained in-depth knowledge of products/services to accurately answer customer queries.

Overview

22
22
years of professional experience

Work History

Stay at Home Mom

Stay At Home Mom
01.2014 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

  • - **Time Management**: Juggled daily household responsibilities, including meal planning, budgeting, and organizing schedules.
  • - **Problem-Solving**: Managed family needs, addressed unexpected situations, and found solutions for everyday challenges.
  • - **Organization**: Coordinated and organized family activities, appointments, and events, maintaining a smooth household.
  • - **Budgeting**: Managed household finances, including budgeting and saving for family needs.
  • - **Adaptability**: Adapted to changing family dynamics and unexpected situations, showing flexibility and resilience.
  • - **Leadership**: Led and guided children through educational and developmental tasks, instilling responsibility and discipline.

Customer Service Representative

Network Marketing
08.2014 - 12.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

  • - **Communication**: Effectively communicated with customers to understand their needs and provide solutions.
  • - **Problem-Solving**: Identified customer issues and provided appropriate resolutions, maintaining a positive experience.
  • - **Active Listening**: Demonstrated strong listening skills to ensure customers' concerns were fully addressed.
  • - **CRM Systems**: Experience using customer relationship management software to track interactions and maintain records.
  • - **Sales & Upselling**: Promoted products or services to customers, increasing company revenue and meeting sales targets.
  • - **Product Knowledge**: Gained in-depth knowledge of products/services to accurately answer customer queries.

Cafe Team Leader

Hospira
05.2012 - 01.2014
  • Developed strong relationships with customers, resulting in increased loyalty and repeat business.
  • Assisted customers with menu selections, providing detailed information about ingredients and preparation methods for informed decisionmaking.
  • Conducted regular performance reviews for team members, offering constructive feedback and setting clear goals for personal growth within the company.
  • Fostered a positive work environment by addressing conflicts immediately, promoting open communication among staff members, and recognizing exceptional performance.
  • Evaluated vendor relationships regularly, negotiating contracts when necessary to secure the best pricing on inventory items while maintaining product quality.
  • Maintained high standards of food safety by enforcing strict adherence to sanitation guidelines among all team members.
  • Organized special events at the cafe such as live music nights or themed evenings to attract new clientele and boost revenue streams.
  • Enhanced customer satisfaction by implementing efficient service strategies and maintaining a clean, welcoming cafe environment.
  • Collaborated with kitchen staff to ensure timely delivery of food orders and maintained quality levels for the best customer experience.
  • Implemented employee training programs that emphasized teamwork, customer service skills, and product knowledge for a more knowledgeable staff base.
  • Streamlined cafe operations by identifying areas for improvement and implementing necessary changes in processes and procedures.
  • Trained new employees on proper food handling techniques, cash register operations, and customer service best practices for a seamless integration into the team.
  • Resolved customer concerns promptly and professionally, leading to an increase in overall satisfaction rates.
  • Oversaw daily financial transactions, including accurate cash handling, end-of-day reconciliation, and timely deposits for improved financial stability.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Customer Service Representative

Firehouse Subs
03.2008 - 09.2010
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Receptionist

New Image Hair Salon
03.2003 - 09.2007
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
  • Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Scheduled office meetings and client appointments for staff teams.

Cashier Manager

Shipleys Donuts
05.2006 - 06.2007
  • Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
  • Provided excellent service, addressed customer inquiries, and ensured satisfaction.
  • - **Multitasking**: Managed multiple tasks in a fast-paced environment, including order taking, food preparation, and clean-up.
  • - **Teamwork**: Collaborated with coworkers to ensure smooth restaurant operations and efficient service.
  • - **Time Management**: Prioritized tasks effectively to meet customer demand and restaurant deadlines.
  • - **Conflict Resolution**: Handled customer complaints professionally and resolved issues promptly to ensure satisfaction.
  • - **Food Safety & Hygiene**: Followed health and safety guidelines to ensure food preparation areas and food handling met safety standards.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Built positive relationships with customers to increase repeat business.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Assisted customers in need to promote pleasant shopping experiences and encourage return business.
  • Reduced cash discrepancies by consistently monitoring cash registers and conducting periodic audits.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
  • Resolved escalated customer complaints in a professional manner, maintaining positive brand reputation.
  • Monitored areas for security issues and safety hazards.
  • Enhanced team productivity by delegating tasks and setting clear goals for cashier staff members.
  • Developed cashier schedules to maintain adequate staffing levels during peak hours, maximizing efficiency of operations.
  • Conducted regular inventory checks on point-of-sale materials, ensuring availability of necessary supplies for smooth functioning of the cashier area.
  • Implemented loss prevention measures to mitigate theft incidents at the register area.
  • Coordinated promotional price changes, ensuring accurate pricing information at the register level.
  • Collected valuable feedback from customers regarding their shopping experience, identifying areas for improvement and implementing necessary changes to enhance overall satisfaction.
  • Maximized store sales by cross-selling additional products during checkout.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Boosted sales of promotional items with strategic placement and informative cashier-customer interactions.

Education

Florence High School
Florence, TX
06.2006

Skills

    - **Time Management**: Juggled daily household responsibilities, including meal planning, budgeting, and organizing schedules

    - **Problem-Solving**: Managed family needs, addressed unexpected situations, and found solutions for everyday challenges

    - **Organization**: Coordinated and organized family activities, appointments, and events, maintaining a smooth household

    - **Budgeting**: Managed household finances, including budgeting and saving for family needs

    - **Adaptability**: Adapted to changing family dynamics and unexpected situations, showing flexibility and resilience

    - **Leadership**: Led and guided children through educational and developmental tasks, instilling responsibility and discipline

Timeline

Customer Service Representative

Network Marketing
08.2014 - 12.2024

Stay at Home Mom

Stay At Home Mom
01.2014 - Current

Cafe Team Leader

Hospira
05.2012 - 01.2014

Customer Service Representative

Firehouse Subs
03.2008 - 09.2010

Cashier Manager

Shipleys Donuts
05.2006 - 06.2007

Receptionist

New Image Hair Salon
03.2003 - 09.2007

Florence High School

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Patricia Hammock