Patricia Haney

• Kept classroom and feeding areas clean, neat, and safe.
• Maintained a safe, nurturing environment for infants by adhering to health and safety regulations.
• Sanitized toys and play equipment each day to maintain safety and cleanliness.
• Managed personal hygiene requirements with frequent diaper changes, use of bibs, and monitoring of behaviors.
• Used proper sanitizing techniques for toys, surfaces, and equipment.
• Developed strong relationships with parents to foster trust and open communication regarding their child''s wellbeing.

• Developed strong relationships with clients through proactive communication and problem-solving support. I worked remote from home.
• Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
• Handled incoming calls and emails from customers regarding issues with deliveries.
• Supported company growth initiatives by successfully managing an increased volume of shipments without sacrificing service quality or efficiency.
• Monitored and tracked status of shipments in transit to confirm on-time delivery.
• Improved fleet utilization by closely monitoring available resources and adjusting assignments as needed.
• Created delivery routes and optimized plans for traffic, road conditions, and other factors.

. I worked remote from home. I was the companies first remote worker.

• Monitored key performance indicators, identifying areas for improvement and implementing corrective actions as needed.
• Developed contingency plans for potential disruptions in the supply chain, minimizing risk to company operations and customer satisfaction.
• Improved supply chain efficiency by streamlining logistics processes and implementing cost-saving measures.
• Coordinated transportation operations for timely product deliveries and increased customer satisfaction.
• Negotiated favorable contracts with carriers, resulting in reduced freight costs and improved profit margins.
• Streamlined communication between departments by establishing clear channels for information sharing related to logistics activities.
• Worked with diverse departments to create aligned logistics strategies.
• Reduced shipping errors with meticulous attention to detail in order processing and documentation.
• Maintained strong relationships with suppliers and carriers alike, fostering an atmosphere of collaboration that contributed to overall business success.

• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. I was overseeing the call center, doing cold calling for our insurance agents.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• Created a nurturing classroom environment that supported the social-emotional growth of young learners.
• Promoted early literacy skills through engaging storytime sessions, interactive word games, and letter recognition activities.
• Maintained accurate records of student attendance, behavior incidents, and academic progress, ensuring confidentiality and compliance with school policies.
• Developed strong relationships with parents through regular communication, resulting in increased involvement in their children''s education.
• Increased child engagement with creative lesson plans tailored to individual needs and interests.
• Established routines and procedures that promoted a sense of orderliness, predictability, and security for toddlers.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and maintained relationships with external vendors and suppliers.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.