Summary
Overview
Work History
Education
Skills
Timeline
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Patricia Hanke

Huntington Station

Summary

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Customer Service Sales and Management

Wild Birds Unlimited - Syosset,N.Y.
Syosset
09.2020 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Recognized by management for providing exceptional customer service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Completed day-to-day duties accurately and efficiently.

Manager and Barista

Sweetie Pies on Main
Cold Spring Harbor, N.Y.
06.2018 - 03.2020
  • Controlled line and crowd with quick, efficient service.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Managed and motivated employees to be productive and engaged in work.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained regular and consistent attendance and punctuality.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Used POS system to accurately enter orders and process payments.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Promoted additional items with beverages, increasing store sales.

Bakery Worker and Barista

Emilias
Melville, N.Y.
06.2017 - 06.2018
  • Decorated and merchandised quality bakery goods to build business reputation and revenue base.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Used POS system to accurately enter orders and process payments.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Used in-store system to locate inventory and place special orders for customers.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used utensils and equipment to portion, wrap and display bakery items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Promoted additional items with beverages, increasing store sales.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Developed strong rapport with customers and created positive impression of business.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Recommended complementary purchases to customers, increasing revenue.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Managed efficient cash register operations.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Maintained regular and consistent attendance and punctuality.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.

Education

High School Diploma -

Sleepy Hollow High School
Tarrytown, NY
06-1987

Skills

  • Customer service
  • Inventory management
  • Sales strategies
  • Data entry
  • Customer relationship management
  • Time management
  • Attention to detail
  • Adaptability to change
  • Good Telephone Etiquette
  • Relationship building
  • Excellent communication
  • Professional and courteous
  • Decision-making
  • Schedule preparation
  • Marketing strategy
  • Quality control
  • Team building
  • Product development
  • Customer relations
  • Scheduling and coordinating
  • Sales management
  • Shift scheduling
  • Employee development

Timeline

Customer Service Sales and Management

Wild Birds Unlimited - Syosset,N.Y.
09.2020 - Current

Manager and Barista

Sweetie Pies on Main
06.2018 - 03.2020

Bakery Worker and Barista

Emilias
06.2017 - 06.2018

High School Diploma -

Sleepy Hollow High School

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Patricia Hanke