Patricia Harper
Washington Court House,OH
Summary
Enthusiastic employee willing to take on any task to help the organization's mission succeed. Pleasant, hardworking, and reliable with excellent interpersonal skills.
Overview
14
14
years of professional experience
Work History
Warehouse Lead and Shipping Specialist
Dancor Solutions
11.2022 - 06.2025
- Oversaw daily warehouse operations by managing inventory, shipping logistics, and supply chain coordination
- Streamlined operations by implementing data-driven solutions to optimize workflows, improve fulfillment speed to meet customer demands, and maximize efficiency
- Managed relationships with carriers/freight forwarders by negotiating competitive rates, optimizing shipping routes, and improving delivery timelines
- Promptly resolved escalated issues, including shipment delays, inventory discrepancies, and operational bottlenecks to ensure customer satisfaction
- Maintained accurate financial records, purchase orders, and vendor transactions in the company’s database
- Oversaw daily logistics operations by coordinating end-to-end shipping processes to ensure compliance with customer service agreements
- Collaborated with warehouse teams to monitor inventory levels, coordinate fulfillment, and prevent shortages
- Cultivated positive working relationships with carriers, freight forwarders, and customers
- Provided exceptional customer service by addressing shipping inquiries and resolving customer escalations to ensure continued satisfaction
- Handled administrative tasks such as entering shipping records, processing invoices, and customs declarations
- Maintained accurate records of inventory, supplies, and operational documents in the company’s database
- Handled day-to-day shipping and receiving, overseeing more than 100+ packages per day.
Shift Manager
Donato's
03.2022 - 11.2022
- Supervised a team of 30+ employees by overseeing shift operations, monitoring performance, and providing feedback to drive productivity
- Managed shift assignments to ensure proper staffing, minimize scheduling conflicts, and increase efficiency
- Promoted positive team culture by facilitating engaging training sessions, conducting one-on-one coaching, and cultivating a collaborative work environment
- Led team meetings to review monthly goals, performance expectations, and operational updates
- Reconciled financial and investor management reports on a daily, weekly, and monthly basis to ensure accuracy
- Accurately maintained records of employee attendance, sales, and revenue in the company’s database
- Resolved customer escalations by utilizing conflict resolution skills, active listening, and empathy
Multisite Program Manager and Direct Support Provider
Frontier Community Services
07.2015 - 03.2022
- Supervised multi-site programs by managing special projects, delegating tasks, and implementing strategic initiatives to ensure program success
- Coordinated staff scheduling for 30+ employees using the Deputy App system to ensure accurate time tracking, proper staffing levels, and timely reconciliation of work hours
- Collaborated on individualized service plans and attended board meetings to drive program development
- Served as a liaison to facilitate communication between the county board, clients, and healthcare providers
- Coordinated appointments, consultations, and follow-up visits for 15+ Healthcare providers
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Identified program obstacles and communicated possible impacts to team.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Facilitated workshops and conducted one-on-one training to educate team members.
Customer Service Representative
Tanger Outlet
07.2012 - 07.2015
- Delivered exceptional customer service by warmly welcoming visitors, answering inquiries, and providing personalized support to promote a positive shopping experience
- Managed 25+ customer inquiries daily by accurately fulfilling service requests to maintain high satisfaction
- Tracked customer interactions to identify sales opportunities, improve customer engagement, and drive data-driven decisions
- Increased sales by educating customers on the TangerClub rewards program, offering personalized product recommendations, and highlighting program benefits
- Resolved customer issues using conflict resolution skills to guarantee a positive customer experience
- Mentored new team members by facilitating training, addressing their questions, and providing ongoing support
Secretary
Southern State Community College
07.2011 - 07.2012
- Managed daily office operations by coordinating projects, drafting meeting agendas, and securing meeting materials/rooms
- Served as the primary point of contact for faculty, students, and vendors
- Coordinated travel arrangements for 200+ faculty members by booking accommodations, tracking expenses, and issuing expense reimbursements
- Developed and implemented innovative office systems using Qualtrics and One-Call (Regroup) to streamline student evaluations, enhance communication, and improve notification processes for cancellations
- Accurately maintained confidential records, reports, and correspondence using strong attention to detail
- Managed spreadsheets using advanced Excel functions and calculations to automate administrative tasks
EMS Office Assistant
Southern State Community College
01.2011 - 07.2011
- Warmly welcomed students, guests, and vendors by professionally greeting them, addressing their inquiries, and directing them to the appropriate party
- Streamlined communication by directing 100+ internal/external calls, emails, and faxes daily to ensure accurate routing of information
- Oversaw the EMS director’s calendar by scheduling meetings, coordinating daily activities, and booking travel arrangements
- Prepared detailed reports, presentations, and correspondence for the EMS director
- Provided administrative support for office and classroom operations for 50+ students
- Implemented a new electronic filing system to reduce document retrieval time and improve productivity
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Manchester, NH05.2025
Associate of Science - Office Information Technology
Southern State Community College
Hillsboro, OH06.2011
Skills
- Office Administration
- Business Operations & Logistics
- Project Management
- Team Leadership
- Training & Coaching
- Relationship Building
- Excellent Customer Service
- Data Entry
- Strong Attention to Detail
- Calendar Management
- Budgeting
- Microsoft Office Suite
- Logistics Software (FedEx, UPS)
- Presswise
- Xmpie
- Shipping and receiving
- Warehouse functions
- Multitasking and organization
- Team collaboration
- Warehouse operations
- Logistics coordination
- Communication skills
- Task delegation
- Employee training
- Time management
- Order picking
- Attention to detail
- Paperwork verification
Timeline
Warehouse Lead and Shipping Specialist
Dancor Solutions
11.2022 - 06.2025
Shift Manager
Donato's
03.2022 - 11.2022
Multisite Program Manager and Direct Support Provider
Frontier Community Services
07.2015 - 03.2022
Customer Service Representative
Tanger Outlet
07.2012 - 07.2015
Secretary
Southern State Community College
07.2011 - 07.2012
EMS Office Assistant
Southern State Community College
01.2011 - 07.2011
Bachelor of Science - Business Administration
Southern New Hampshire University
Associate of Science - Office Information Technology
Southern State Community College
Similar Profiles
Henry WalkerHenry Walker
Designer at Dancor SolutionsDesigner at Dancor Solutions
Basim KhachoBasim Khacho
Project Manager/ Estimator at Dancor ConstructionProject Manager/ Estimator at Dancor Construction
Elizebeth GhilbertElizebeth Ghilbert
Sr Software Engineer at P Square Toll Solutions India Pvt Ltd / Seeroo IT Solutions (P Square Solutions LLC – Contractor)Sr Software Engineer at P Square Toll Solutions India Pvt Ltd / Seeroo IT Solutions (P Square Solutions LLC – Contractor)
Johnny WoodsJohnny Woods
Driver at Sunbelt RentalsDriver at Sunbelt Rentals
Max MckirganMax Mckirgan
Customer Service Cashier at Mary's Bait ShopCustomer Service Cashier at Mary's Bait Shop