Summary
Overview
Work History
Education
Skills
Timeline
Barista

Patricia Harris

Randallstown,MD

Summary

Accomplished Leasing Consultant with excellent abilities in customer service, telephone etiquette and issue response. Detailed knowledge of apartment leasing, coordinating activities and solving any Residential needs.

Overview

26
26
years of professional experience

Work History

Leasing Consultant

Maryland Management Company
11.2000 - 07.2023
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • We conducted thorough market research to stay informed of current trends and competitor offerings.
  • We verified tenant incomes and other information before accepting lease applications.
  • It increased tenant satisfaction by promptly addressing concerns and resolving issues.
  • She responded to requests and scheduled appointments for property showings.
  • We have provided exceptional customer service, addressing inquiries promptly to maintain positive relationships with tenants.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
  • Enhanced community atmosphere by planning and executing engaging resident events.
  • Collected rent and tracked resident payments and information in a computer system.
  • Planned special events such as holiday events, dedications, and project tours.
  • Maintained organized files on all current and past tenants, allowing for efficient information retrieval.
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.

Leasing Consultant

Robbins Realty
03.1999 - 10.2000
  • Verified tenant incomes and other information before accepting lease applications.
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Increased tenant satisfaction by promptly addressing concerns and resolving issues.
  • Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
  • Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
  • Enhanced community atmosphere by planning and executing engaging resident events.

Registry Consultant/Merchandise Assistant

JCPenney
Owings Mills, MD
08.1997 - 10.1998
  • Educated clients on store policies and procedures related to registry management, returns, exchanges, and completion incentives.
  • Assisted couples in making informed decisions about products that matched their lifestyles while maintaining budget requirements.
  • Provided expert guidance on current trends and best practices in the industry, enhancing client confidence in their registry choices.
  • Implemented innovative marketing strategies to attract new clients seeking registry consulting services.
  • Facilitated successful events by coordinating efforts with event planners and vendors.
  • Assisted clients in selecting items for their registries, resulting in well-rounded and thoughtful gift selections.
  • Conducted comprehensive review of vendor options to expand product offerings for different budgets.
  • Conducted thorough follow-ups with clients to address any concerns or issues regarding their registries.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Education

No Degree - Liberal Arts And General Studies

University of Maryland - Baltimore County
Baltimore, MD

No Degree - Liberal Arts And General Studies

Howard Community College
Columbia, MD

Skills

  • Customer Service
  • Fair Housing Regulations
  • Fair housing policies
  • Customer service expertise
  • Creative Problem-Solving
  • Organized Mindset
  • Community Engagement
  • Event Planning
  • Client Relations
  • Tenant relations
  • Payment Collection
  • Customer Relations

Timeline

Leasing Consultant

Maryland Management Company
11.2000 - 07.2023

Leasing Consultant

Robbins Realty
03.1999 - 10.2000

Registry Consultant/Merchandise Assistant

JCPenney
08.1997 - 10.1998

No Degree - Liberal Arts And General Studies

University of Maryland - Baltimore County

No Degree - Liberal Arts And General Studies

Howard Community College

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Patricia Harris