Patricia Harrison
Biloxi,MS
Summary
Accomplished General Manager with a proven track record at Advanced Auto Parts, enhancing store profitability and customer satisfaction through effective inventory management and leadership. Skilled in operations management and team building, I've successfully implemented loss prevention measures, reducing shrinkage levels significantly. My approach fosters a professional work environment, emphasizing accountability and relationship building.
Overview
21
21
years of professional experience
Work History
General Manager
Advanced Auto Parts
12.2020 - Current
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Implemented loss prevention measures, resulting in reduced shrinkage levels and increased store security.
- Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
- Enhanced store profitability by implementing effective inventory management and pricing strategies.
- Maintained a clean, safe working environment compliant with all relevant health and safety regulations.
- Recruited trained, and supervised staff members, ensuring consistently high performance standards were met.
Department Manager
Bed Bath & Beyond
06.2009 - 08.2020
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Assistant Manager/Project Manager
Big Lots
08.2003 - 06.2009
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
No Degree - Business Administration
Livingston Universty
Livingston, ALSkills
- Leadership and team building
- Operations Management
- Team Player
- Effective leader
- Training and coaching
- Team Leadership
- Customer Relations
- Relationship Building
- Inventory Control
- Employee Scheduling
- P&L Management
- Motivation
Languages
English
Full Professional
Timeline
General Manager
Advanced Auto Parts
12.2020 - Current
Department Manager
Bed Bath & Beyond
06.2009 - 08.2020
Assistant Manager/Project Manager
Big Lots
08.2003 - 06.2009
No Degree - Business Administration
Livingston Universty
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