Summary
Overview
Work History
Education
Skills
Timeline
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Patricia R Harrison

Denham Springs,Louisiana

Summary

Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Motivated customer service specialist with over 20 years retail experience in a fast-paced, team-based environment.  Excelling   at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments. Excellent communicator with 20 plus years in a demanding call center environment as a Customer Service Representative. Patient and empathetic with extensive background in conflict resolution and customer care

Overview

21
21
years of professional experience

Work History

Customer Service/Cashier

Lowes Home Improvement
Cortana Place Baton Rouge
09.2014 - Current
  • Answered an average of 60 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Politely assisted customers in person and via telephone.
  • Answered product questions with up-to-date knowledge of sales and store promotions.

Customer Service Contact II

Entergy
5654 Essen Ln Baton Rouge, La
10.2007 - 05.2014
  • Answered an average of 120 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Politely assisted customers in person and via telephone.
  • Successfully acquired an average of 50 new customers per month, generating a growth in revenue.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Directed calls to appropriate individuals and departments.

Administrative Assistant

West Corporation
Baton Rouge, LA
12.2003 - 04.2007
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Answered an average of 200 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.

Education

High School Diploma - undefined

Istrouma High
Baton Rouge, LA
1993

High School Diploma - undefined

Baton Rouge School Of Computers
Baton Rouge, LA
97

Skills

  • MS Windows proficient
  • Exceptional communication skills
  • Quick learner
  • Multi-line phone talent
  • POS systems expert
  • Training development aptitude
  • Credit card processing
  • Strong client relations

Timeline

Customer Service/Cashier

Lowes Home Improvement
09.2014 - Current

Customer Service Contact II

Entergy
10.2007 - 05.2014

Administrative Assistant

West Corporation
12.2003 - 04.2007

High School Diploma - undefined

Istrouma High

High School Diploma - undefined

Baton Rouge School Of Computers

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Patricia R Harrison