Patricia Harrison

• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Maintained personnel records and updated internal databases to support document management.
• Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
• Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
• Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
• Trainings, on boarding, interviewing, collecting data, research, set meetings, write reports, .
• Orchestrated relocation of office, ensuring smooth transition with minimal operational downtime.
• Maintained database systems to track and analyze operational data.
• Generated reports detailing findings and recommendations.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
• Developed effective improvement plans in alignment with goals and specifications.

• Enhanced child support enforcement by conducting thorough case investigations and analysis.
• Collaborated with legal professionals to prepare court documents and present evidence supporting child support orders during hearings.
• Provided compassionate guidance and resources for custodial parents seeking assistance with child support matters.
• Maintained strict confidentiality while managing sensitive information related to clients'' personal lives and finances.
• Reduced caseload backlog by implementing comprehensive time management strategies that prioritized urgent cases without compromising quality service delivery.
• Promoted parental responsibility through diligent monitoring of payment plans and ongoing communication with both parties involved in the case.
• Managed a high volume of complex cases, ensuring accurate documentation and timely resolution of issues.

• Led interviews and collected evidence to support either side and achieve favorable resolutions.
• Drafted detailed legal documentation and meeting notes to support case files and move towards comprehensive conflict resolution.
• Read and analyzed details of legal disputes, absorbing minutia and often overlooked but critical information.
• Assisted clients in drafting agreements that accurately reflected negotiated terms and conditions of settlements.
• Conducted thorough research on case backgrounds to better understand the context of disputes and inform mediation approaches.
• Conducted individual meetings between parties, utilizing empathetic listening skills and documenting relevant details.
• Applied deep understanding of relevant laws and policies to reach agreements.
• Established calm environment for dispute settlement, utilizing conflict resolution techniques to reach agreements to contentious issues.
• Collaborated with legal professionals to ensure compliance with regulations and best practices in mediation proceedings.
• Facilitated negotiations for successful dispute resolution and improved relationships among stakeholders.

Certificate (Hands on)

• Dean's List 2005 and 2006

Certification