Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Patricia Hawke

Yuma

Summary

With a proven track record at Ida Denning, I excel in compassionate caregiving and effective patient care management, enhancing patient wellbeing and safety. My adeptness in medication administration and empathetic support has significantly improved client satisfaction. Skilled in multitasking and communication, I bring a holistic approach to caregiving, ensuring comprehensive care and emotional support.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Private Caregiver

Ida Denning
  • Maintained clean, safe, and well-organized patient environment.
  • Provided emotional support and companionship to patients, promoting overall wellbeing.
  • Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
  • Maintained a safe and clean environment, reducing the risk of infection or injury.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Enhanced patient comfort by providing compassionate and attentive personal care.
  • Managed patient medications, ensuring accurate dosages and timely administration.
  • Promoted client independence through encouragement and assistance in self-care tasks when appropriate.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Monitored vital signs and reported any abnormalities to healthcare providers promptly.
  • Maintained detailed records of daily activities, observations, incidents, medication intake-allowing for effective communication among healthcare team members.
  • Educated family members about caregiving techniques for continuity of care during caregiver absences or transitions between shifts.
  • Facilitated patient mobility by assisting with transfers, ambulation, and exercises as prescribed by therapists.
  • Improved patient nutrition by preparing healthy meals tailored to dietary restrictions and preferences.
  • Developed personalized care plans to address individual needs and goals.

Office Manager

Windshield Ninja's
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.

Customer Support

Cleaning Services Best Buy
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Customer Service Representative

Freddy's Steak Burgers
07.2021 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Ensured swift resolution of challenging inquiries, benefiting both parties.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.

Education

B A. Psychology - Personality And Developmental Education

CSU Fullerton
Fullerton, CA
06.1987

Speech Communication

Chaffey College
Rancho Cucamonga, CA
06.1985

Skills

  • First aid and safety
  • Patient care
  • Housekeeping duties
  • Emotional support
  • Empathy display
  • Compassionate caregiving
  • Behavior redirection
  • Client documentation
  • Medical equipment operation
  • Personal hygiene assistance
  • Medication administration
  • Care plan management
  • Transportation services
  • Care plan assessment
  • Progress documentation
  • Behavioral management
  • Case management
  • Clinical quality program standards
  • Chronic disease management
  • Client safety and first aid
  • Case management experience
  • Quality program protocols
  • Dependable and responsible
  • Direct patient care
  • Multitasking and organization
  • Strong ethics
  • Patient companionship
  • Flexible schedule and availability
  • Problem-solving
  • Compassionate care
  • Verbal and written communication skills
  • Compassionate communication
  • Medication management
  • HIPAA compliance
  • Patient management
  • Documentation
  • Time management
  • Patient assessments
  • Relationship building
  • Language fluency
  • Complex Problem-solving
  • Active listening
  • Adaptability and flexibility
  • Verbal and written communication
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Flexible and adaptable
  • Multitasking
  • Attention to detail
  • Excellent communication
  • Computer skills
  • Organizational skills
  • Calm under pressure
  • Verbal communication
  • Organization and time management
  • Food service etiquette
  • Food service safety training
  • Food service background
  • Food service equipment maintenance
  • Food service cleaning
  • Food service standards
  • Food service promotion
  • Food service knowledge
  • Preparing food items
  • Customer service expert
  • Foodservice sanitation
  • Hospitality service expertise
  • Food Laws and Regulations
  • Food and beverage service
  • Food allergies knowledge
  • Customer service training
  • Cross-selling product or service
  • Prepared foods presentation
  • Foodservice program sales
  • Food storage procedures
  • Food packaging and preparation
  • Food and beverage experience
  • Safe food service knowledge
  • Food service skills
  • Food service assistance
  • Food service coordination
  • Food service efficiency
  • Branch service quality
  • Problem resolution

Certification

CPR, First Aid, SET, (social effectiveness training) MANDT

Timeline

Customer Service Representative

Freddy's Steak Burgers
07.2021 - Current

Private Caregiver

Ida Denning

Office Manager

Windshield Ninja's

Customer Support

Cleaning Services Best Buy

B A. Psychology - Personality And Developmental Education

CSU Fullerton

Speech Communication

Chaffey College

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Patricia Hawke