Patricia Heaton
Levittown,PA
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 30 years of valuable expertise within the construction industry. Attentive to detail with experience in coordinating projects, programs and improvements.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
29
29
years of professional experience
Work History
Project Manager / Design Consultant
Mark 1 Restoration / ATI
01.2015 - Current
- Created a new role within the company.
- Assisted clients in selecting materials.
- Purchased and received incoming materials.
- Coordinated labor and material for each project.
- Collaborated creatively with project managers.
- Built and maintained relationships with vendors allowing better access to any updated material, samples and pricing.
- Created and maintained showroom to assist in client material selection.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
Owner/Operator
Perfection Painting Plus, LLC
02.2010 - 01.2015
- Owned and operated.
- Specialized in paint, drywall and trim.
- Responsible for all bookkeeping responsibilities.
- Conducted screening and hiring of all employees.
- collaborated with and worked alongside employees in the field.
- Established and maintained professional relationships allowing for an increase in reliable new contracts.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Developed long-term strategic goals for the business based on market trends analysis.
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
Owner/Operator
Creative Tile Incorporated
01.1995 - 03.2010
- Owned and operated a business that specialized in kitchen and bathroom remodeling along with commercial government work.
- Responsible for all bookkeeping responsibilities.
- Obtained and completed all required AIA documents for all government projects.
- Created and maintained schedules for all employees.
- Communicated with clients regarding new contracts, scheduling, and any concerns.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Negotiated contracts with vendors to secure favorable terms for the business.
Skills
- Customer Service Skills
- Natural Leader
- Critical Thinker
- Personable
- P&L Management
- Accounting Skills
- Time Management
- Task Delegation
- Willingness to Learn
- Project Planning
- QuickBooks
- Multi-tasking
OSHA 30
Completed OSHA 30
Timeline
Project Manager / Design Consultant
Mark 1 Restoration / ATI
01.2015 - Current
Owner/Operator
Perfection Painting Plus, LLC
02.2010 - 01.2015
Owner/Operator
Creative Tile Incorporated
01.1995 - 03.2010
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