Patricia Henderson
Riviera Beach,FL
Summary
Detail-oriented Compliance Manager with hands-on experience in developing quality assurance programs. Offering exceptional risk assessment and management skills. Adept at analyzing healthcare documentation and for monitoring organization in maintaining regulatory compliance and developing corrective action plans.
Knowledgeable Nursing Manager with documented success in developing policies, leading training programs, and managing reporting to achieve compliance. Methodical with exceptional presentation and communication skills. Strong background working with federal and state regulations.
Overview
11
11
years of professional experience
Work History
Corporate Compliance Director
Oglethorpe
Brooksville, FL
03.2022 - Current
- Raised operational quality with development, implementation and management of robust internal controls.
- Optimized data accuracy by working collaboratively with businesses, internal MIS teams and suppliers.
- Oversaw internal and external registration as well as training audits.
- Enhanced management of securities and insurance licensing database via strategic management of vendor relations.
- Verified consistency in quality planning, quality control, quality insurance and quality improvement.
- Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
Director of Nursing Services
YourLife
Palm Beach Gardens, FL
10.2021 - 01.2022
- Performed rounds to observe care and interview staff, residents and families.
- Collaborated with staff, management and external groups to coordinate patient care.
- Established new policies and updated existing policies to improve standard of care for patients.
- Developed positive employee relations, incentives and recognition programs to promote teamwork and mutual respect.
- Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
- Planned and assigned workload to 50-person nursing staff to direct patient care.
- Recruited and developed over 50 quality individuals to develop accountable top quality staff.
Director of Nursing
The Encore Boca Raton
Boca Raton, FL
10.2020 - 10.2021
- Collaborated with staff, management and external groups to coordinate patient care.
- Performed rounds to observe care and interview staff, residents and families.
- Established new policies and updated existing policies to improve standard of care for patients.
- Developed positive employee relations, incentives and recognition programs to promote teamwork and mutual respect.
- Participated in October 20 thru October 21 management team meetings to discuss resident status, census changes and resident complaints or concerns.
- Direct day-to-day administrative and operational functions for 160-bed facility, providing guidance and leadership to over 275 employees across more than 6 departments.
Divisional Director of Nursing
Consulate Health Care
Orlando, FL
12.2019 - 10.2020
- Set expectations, developed plans and managed processes to measure, assess and improve quality of clinical programs and compliance by measurable results in assigned facilities.
- Coordinated efforts with corporate risk management and corporate loss control regarding implementation of best practices.
- Oversaw and coordinated divisional special projects.
- Sought methods to improve current facility practices, processes and products by identifying problems and proposing solutions.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Created and implemented aggressive action plan to address deficiencies in healthcare compliance.
Regional Nurse Consultant
Aramid Health Services
West Palm Beach, FL
10.2014 - 10.2019
- Coordinated and facilitated meetings and staff educational seminars to provide information and teach skills to employees.
- Conducted frequent medical records reviews and audits to verify followed quality measures.
- Coached and supervised employees and managed human resources functions.
- Reduced patient wait time [Number]% by implementing automated patient intake process.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Investigated and resolved issues affecting hospital operations and patient care.
Director of Nursing
Lifespace Senior Services
Juno Beach, FL
02.2010 - 01.2014
- Collaborated with staff, management and external groups to coordinate patient care.
- Performed rounds to observe care and interview staff, residents and families.
- Established new policies and updated existing policies to improve standard of care for patients.
- Developed positive employee relations, incentives and recognition programs to promote teamwork and mutual respect.
- Evaluated work performance of 60 nursing personnel to determine wage increases and implement discipline.
- Evaluated work performance of 60 nursing personnel to determine wage increases and implement discipline.
- Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
- Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
- Identified department issues to recommend corrective actions.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Education
Bachelor of Science - Health Administration
Barry University
Miami, FLMaster of Science - Nursing Education
University Phoenix
Plantation, FL12.2000
Associate of Science - Nursing
Palm Beach State College
Lake Worth, FLSkills
- Self-motivated professional
- Collaboration
- Flexible & Adaptable
- Customer Service
- Conflict resolution
- Microsoft Office
- Basic math
- Good listening skills
Timeline
Corporate Compliance Director
Oglethorpe
03.2022 - Current
Director of Nursing Services
YourLife
10.2021 - 01.2022
Director of Nursing
The Encore Boca Raton
10.2020 - 10.2021
Divisional Director of Nursing
Consulate Health Care
12.2019 - 10.2020
Regional Nurse Consultant
Aramid Health Services
10.2014 - 10.2019
Director of Nursing
Lifespace Senior Services
02.2010 - 01.2014
Bachelor of Science - Health Administration
Barry University
Master of Science - Nursing Education
University Phoenix
Associate of Science - Nursing
Palm Beach State College
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