Proven track record of enhancing delivery efficiency and customer satisfaction at GO PUFF through optimal route planning and accurate, timely deliveries. Adept at fostering supportive classroom environments and managing sensitive information with discretion. Brings a blend of strong problem-solving abilities and exceptional customer service skills, contributing to improved operational outcomes and team collaboration. Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Apply advanced Spanish skills to enhance service for customers and collaborate effectively with diverse team members. Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times.
Hi, I’m
PATRICIA HENDERSON
Cleveland,OH
Summary
Overview
42
years of professional experience
1
Certification
Work History
GO PUFF
Delivery Driver
2023.05 - Current (1 year & 4 months)
Job overview
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
DAVID' CHALLENGE
Classroom Assistant
2023.09 - 2023.11 (2 months)
Job overview
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supervised lunch periods and recess times, maintaining an orderly environment during breaks from academic workloads.
- Aided students individually or in small groups, reinforcing material taught by the teacher.
- Established positive relationships with students, fostering a supportive and inclusive classroom community.
- Organized and maintained instructional materials, contributing to a well-structured learning space.
- Collated and stapled packets of worksheets and other materials.
- Managed attendance records, ensuring accurate documentation of each student''s presence or absence from class sessions.
- Assisted teachers in managing class behavior, resulting in a more focused learning environment.
CONCERN CITIZENS COMMUNITY COUNCIL
Clerical Assistant
2021.06 - 2023.04 (1 year & 10 months)
Job overview
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Interacted with customers by phone, email, or in-person to provide information.
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
- Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
VIRTUAL SCHOOL HOUSE
ESE Paraprofessional
2010.08 - 2013.06 (2 years & 10 months)
Job overview
- Collaborated with multidisciplinary teams, including speech therapists, occupational therapists, and counselors to ensure a comprehensive approach to supporting each student''s individual needs.
- Partnered with parents to develop strategies that supported consistency between home life expectations while addressing academic needs.
- Implemented creative approaches to engage ESE students in hands-on learning experiences, increasing motivation and mastery of content.
- Promoted independence among ESE students by encouraging self-advocacy skills and fostering a sense of ownership over personal learning goals.
- Provided one-on-one support for students with disabilities, enabling them to reach their full potential in the classroom.
- Managed detailed records of student progress and attendance, providing valuable information for decision-making processes within the school system.
- Collaborated with teachers to adapt lesson plans and ensure accessibility for all learners, resulting in increased student engagement and success.
- Improved student understanding by implementing individualized education plans for students with special needs.
- Enhanced social skills development through peer interactions and group activities, promoting inclusive classroom communities.
- Monitored student progress through regular assessments and adjusted instructional techniques accordingly, ensuring academic growth.
- Supported teachers in managing classroom routines and maintaining consistent schedules while accommodating the unique needs of ESE students.
- Supported diverse learners by modifying instructional materials to suit various learning styles and abilities.
- Contributed to a positive school climate by actively participating in staff meetings and professional development opportunities related to supporting exceptional students'' education efforts.
Cuyahoga Community College Metro Campus
Clerical Assistant
2003.01 - 2008.01 (5 years)
Job overview
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Interacted with customers by phone, email, or in-person to provide information.
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
- Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Composed sensitive, confidential reports and documentation.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Tracked and analyzed expenses for department's funds and budget and submitted updated reports.
- Input data into spreadsheets and databases.
- Edited and proofread documents for accuracy and completeness.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Utilized office management software to record and track customer information.
St. Joseph Hospital And Medical Center
Dietary Aide
2002.03 - 2005.03 (3 years)
Job overview
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Followed all food safety regulations while preparing meals for patients.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.
- Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
- Participated in regular team meetings to discuss performance goals, address challenges, and share best practices for continued growth and improvement.
- Participated in ongoing training programs to stay current on best practices in nutrition support services and foodservice operations.
- Cleaned and organized kitchen, dining and service areas.
Cuyahoga Community College Metro Campus
Clerical Assistant
1999.01 - 2001.01 (2 years)
Job overview
- Interacted with customers by phone, email, or in-person to provide information.
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
- Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Mentored, trained and supported new staff members in office policies and procedures.
U.S. Navy Active Duty
RADIOMAN
1982.08 - 1985.08 (3 years)
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
CUYAHOGA COMMUNITY COLLEGE Cleveland, OH
Associate of Arts from GENERAL
06.2010
University Overview
TRUMBULL TECHNICAL COLLEGE Warren, OH
No Degree from MEDICAL TERMINOLOGY
03.1988
University Overview
NTCC SANDIEGO San Diego, CA
No Degree from TELECOMMUNICATIONS
10.1982
University Overview
WARREN WESTERN RESERVE Warren, OH
High School Diploma
06.1982
University Overview
I WAS ENROLLED IN THE GENERAL OFFICE PROGRAM FOR 11TH AND 12TH GRADE
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Attention to Detail
- Time Management
- Dependable and reliable
- Punctual and Reliable
- Problem-Solving
- Safe Driving
Certification
CERTIFIED IN
- POWERPOINT, ACESS, OUTLOOK,WORD, EXCEL, OFFICE- 2023-2024
Timeline
Classroom Assistant
DAVID' CHALLENGE
2023.09 - 2023.11 (2 months)
Delivery Driver
GO PUFF
2023.05 - Current (1 year & 4 months)
Clerical Assistant
CONCERN CITIZENS COMMUNITY COUNCIL
2021.06 - 2023.04 (1 year & 10 months)
ESE Paraprofessional
VIRTUAL SCHOOL HOUSE
2010.08 - 2013.06 (2 years & 10 months)
Clerical Assistant
Cuyahoga Community College Metro Campus
2003.01 - 2008.01 (5 years)
Dietary Aide
St. Joseph Hospital And Medical Center
2002.03 - 2005.03 (3 years)
Clerical Assistant
Cuyahoga Community College Metro Campus
1999.01 - 2001.01 (2 years)
RADIOMAN
U.S. Navy Active Duty
1982.08 - 1985.08 (3 years)
CUYAHOGA COMMUNITY COLLEGE
Associate of Arts from GENERAL
TRUMBULL TECHNICAL COLLEGE
No Degree from MEDICAL TERMINOLOGY
NTCC SANDIEGO
No Degree from TELECOMMUNICATIONS
WARREN WESTERN RESERVE
High School Diploma
CERTIFIED IN
- POWERPOINT, ACESS, OUTLOOK,WORD, EXCEL, OFFICE- 2023-2024
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