Patricia Hendy

My job duties as the “Customer Service Lead” requirements are leading a team, helping customers to our full potential, resolving errors/problems, and being a lead example to other team members with a positive work ethic.

We are to assist our customers with orders, over the phone sales, returns, as well as giving the customers knowledge and recommendations on items they will need for their projects.

I over look my team and help them with any training or issues that arise. I help them build confidence so they are capable of helping their customers to their full potential or to even be promoted into their next roll at Home Depot.

• Supervised daily operations of service desk, ensuring timely customer support and issue resolution.
• Trained and mentored staff on best practices for customer interactions and technical troubleshooting.

• Customer service
• Recommend best healthcare products for animals
• Plan rodeo events
• Social media creator
• Work with vendors directly
• Order for shop
• Magazine creator
• Close/open shop