PatriciA Heneghan
Manchester,Connecticut
Summary
Adaptable professional with over 25 years of work experience in fields ranging from biotech to Higher Ed. Problem-solver by nature, who possesses proven knowledge of operations, administrative support & customer service with best-in-class communication & interpersonal skills.
Overview
39
39
years of professional experience
Work History
Financial Administrator
Greater Hartford Legal Aid
02.2023 - Current
- Context-switch regularly between various administrative roles & responsibilities from gathering critical information from a variety of stakeholders to running Accounts Payable with minimal supervision or training.
- Problem-solve and troubleshoot a variety of issues via effective communication, distilling the issues, and bringing stakeholders together to enable common understanding.
- Utilize MIP software to conduct biweekly accounts payable invoices and process payments.
- Proactively organized various Annual Gala prep activities, and sought opportunities to handle activities to support the primary event organizer.
Executive Assistant to The VP of Finance/Treasurer
Reed College
08.2010 - 06.2022
- Managed and maintained executives' calendars and schedules plus handled travel arrangements.
- Trained to become a Notary Public and provided document services for staff, faculty & students.
- Thought outside of the box to work through issues and scenarios in a proactive and positive manner.
- Correspondence management: directed callers to appropriate parties, and prepared letters, memos and agendas.
- Provided budget reviewing, formatting, and editing for investments, sustainability, Finance Board and other Committees chaired by VP.
- Prepared agendas, catering, and transcribed and distributed minutes for committee, board and other meetings
- Performed general office duties: ordering supplies, maintaining records management database systems, maintaining project-based documentation, and basic bookkeeping work.
Director Of Finance & Administration
Genetix USA, Inc - Subsidiary of Genetix UK (Biotech company)
07.2004 - 09.2008
- Owned all US-based Human Resources responsibilities from administering payroll, benefits and worker’s compensation for staff across 8 states; learned unique differences between US and UK policies.
- Hired as Head of Finance and scope of role elevated to additional head-of responsibilities.
- Prepared monthly A/P, A/R, sales tax, inventory, collections & account reconciliation reports for UK office management analysis.
- Directed insurance negotiations, selected insurance brokers or carriers, and placed insurance.
- Oversaw office operations including lease renewal, office renovations, and physical office security.
- Recruited & managed Boston office staff including interviewing, hiring, accommodations, and onboarding.
- Resolved employee issues related to payroll benefits, operations & terminations.
- Overhauled US Human Resource handbook due to missing policies and out-of-date information
Office Manager & Bookkeeper
Garaventa USA, Inc.
11.2000 - 07.2004
- Bookkeeper & HR Manager for US dual-state offices
- Performed monthly A/R, A/P, billing, collections & bank reconciliation; built relationships with customers and cross-functional stakeholders to effectively execute and problem-solve.
- Processed bi-weekly payroll for hourly & salaried employees using ADP Easy Pay
- Filed quarterly payroll & sales tax filings including annual 1099 & tax reports for outside accounting firm.
- Managed human resources by recruiting, hiring & onboarding new employees.
- Negotiated annual health and dental benefits with brokers.
- Handled unique aspects non-union shop management including prevailing wage & contract submissions.
Sales Manager
Dole & Dowd Jeweler-closed 2016
01.1987 - 05.1999
- Developed and implemented sales strategies to enhance customer engagement and drive revenue growth.
- Trained and mentored sales team on product knowledge, customer service, and effective sales techniques.
- Analyzed market trends to identify opportunities for expanding product offerings and improving sales performance.
- Managed inventory levels to optimize stock availability while minimizing excess costs.
- Coordinated promotional events and campaigns to elevate brand visibility and attract new customers.
- Conducted regular performance evaluations for staff, providing constructive feedback to improve individual contributions.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Education
Certificate - Human Resource Management
Portland State University
Portland, ORPHR Certification - Human Resources
HRCI: Human Resource Certification Institute
Bachelor Of Arts (B.A.) - History (English Minor)
Mount Holyoke College
South Hadley, MASkills
- Microsoft Office Suite (Word, Excel, PowerPoint) including creating, proofing & editing documents
- Office Hardware and Tools: Video Conferencing tools; printers and copiers
- Executive Calendaring and Scheduling via Outlook; Executive Travel
- Processing legal, business & expense invoices (using ADP, Excel)
- Interests: Coffee Appreciation Groups; Choral Singing; Book Clubs
- Volunteering: Toy Drive at GHLA & fundraiser for local Manchester school
Timeline
Financial Administrator
Greater Hartford Legal Aid
02.2023 - Current
Executive Assistant to The VP of Finance/Treasurer
Reed College
08.2010 - 06.2022
Director Of Finance & Administration
Genetix USA, Inc - Subsidiary of Genetix UK (Biotech company)
07.2004 - 09.2008
Office Manager & Bookkeeper
Garaventa USA, Inc.
11.2000 - 07.2004
Sales Manager
Dole & Dowd Jeweler-closed 2016
01.1987 - 05.1999
Certificate - Human Resource Management
Portland State University
PHR Certification - Human Resources
HRCI: Human Resource Certification Institute
Bachelor Of Arts (B.A.) - History (English Minor)
Mount Holyoke College
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