Patricia Henry

Clerk Specialist

Transport Authority

04.2002 - 06.2018

Interacted with customers by phone, email, or in-person to provide information.
Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Maintained filing system and organized customer documents for easy retrieval of information.
Monitored office supplies and made arrangements for restocking of low-stock items.
Managed calendars and scheduled appointments to maintain smooth flow of operations.
Verified transactions, product orders and shipping dates and entered information into databases and reports.
Issued invoices and followed up on outstanding payments to remind clients to pay on time.
Produced high-quality communications for internal and external use.
Input data into spreadsheets and databases.
Reviewed files, records and other documents to obtain information to respond to requests.
Processed incoming and outgoing mail and packages according to established procedures.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Assisted with onboarding of new employees.
Utilized office management software to record and track customer information.
Compiled and analyzed data to produce reports.
Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Supported staff on special assignments and ad hoc projects.
Purchased and maintained office supplies.
Created and maintained detailed records of all office activities.
Edited documents to keep company materials free of grammar errors.