Patricia Henry
Charlottesville,VA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Practice Manager II
Sentara Medical Group
04.2024 - Current
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw accounting, budgeting, and financial reporting.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Coordinated with insurance providers to streamline the billing process and minimize any delays in reimbursement.
Director of Operations II
Sentara Medical Group
03.2022 - 04.2024
- Developed and executed comprehensive operational plans to align with organizational goals.
- Analyzed operational data to identify trends and inform strategic decision-making.
- Led cross-departmental initiatives to optimize workflows and improve patient care processes.
- Conducted root cause analysis for operational challenges, implementing corrective actions promptly.
- Fostered a culture of continuous improvement across all operational areas.
- Enhanced interdepartmental communication to improve collaboration and service delivery.
- Monitored budget and utilized operational resources.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Mentored and coached team members to foster productive and engaging work environment.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
Physical Therapist Assistant
UVA- Encompass Health
11.2019 - 05.2022
- Physical Therapist Assistant at inpatient rehabilitation hospital during and after graduate school
- Conducted routine assessments to monitor patient progress and adjust treatment plans accordingly.
- Maintained accurate patient records, documenting treatment sessions and progress notes in compliance with healthcare standards.
- Implemented strategies to enhance patient engagement and compliance with therapeutic exercises.
Outpatient Therapy Manager
UVA- Encompass Health, University Physicians Group
07.2004 - 11.2019
- Responsible for all daily operations, budgeting, and 18 clinical and administrative personnel.
- Review and analyze facility activities and data to aid cash flow and minimize AR days.
- Maintained risk management standards and regulatory compliance through Joint Commission Surveys.
- Oversaw recruitment, hiring, and training of personnel. Grew staffing from 13 FTE to 18 FTE.
- Expanded health services that promote research, rehabilitation, and community outreach.
- Led clinic through all aspects of transition from private to hospital-based care including staffing, computerized documentation, billing conversion from HCFA1500 to UB92, credentialing.
- Continue to work part time as an Orthopedic Physical Therapist Assistant
Outpatient Therapy Manager/ Physical Therapist Assistant
HealthSouth Corp.
07.1999 - 06.2004
- Coordinated and lead program development for three PT/OT clinics
- Facilitated long and short-term growth plans in highly competitive market.
- Opened one additional clinic and consolidated one under-performing clinic in Asheville.
- Developed partnerships with community YMCA.
- Developed team relationships among therapy staff and MD, PA, NP referral sources.
- Exceeded expectations for audits including ADA, Medicare, and Sarbanes-Oxley.
Education
Master in Business Administration and Master in Healthcare Administration -
Mary Baldwin University
05.2021
Bachelor of Interdisciplinary Studies - Business Concentration
University of Virginia
05.2013
Associates of Applied Science - Physical Therapist Assistant
Maria College
05.1990
Skills
- EMR- EPIC, ACE-IT TherapySource
- Beacon
- Workday
- Talentworks
- API
- Microsoft Office Suite
- Continuous improvement
- Strategic business planning
- HIPAA and OSHA regulations
- Performance monitoring
Certification
- VA State Physical Therapist Assistant license # 2306601906, inactive
- American Physical Therapy Member
- CPR – expires 2026
Timeline
Practice Manager II
Sentara Medical Group
04.2024 - Current
Director of Operations II
Sentara Medical Group
03.2022 - 04.2024
Physical Therapist Assistant
UVA- Encompass Health
11.2019 - 05.2022
Outpatient Therapy Manager
UVA- Encompass Health, University Physicians Group
07.2004 - 11.2019
Outpatient Therapy Manager/ Physical Therapist Assistant
HealthSouth Corp.
07.1999 - 06.2004
Bachelor of Interdisciplinary Studies - Business Concentration
University of Virginia
Associates of Applied Science - Physical Therapist Assistant
Maria College
Master in Business Administration and Master in Healthcare Administration -
Mary Baldwin University