Patricia Hernandez
Miami,FL
Summary
Meticulous, thoughtful, loving and committed to providing personal assistance and eager to meet each goal that is proposed. Dedicated to maximizing customer satisfaction and exceeding business objectives with an organized approach and a strong ability to multitask. Enthusiastic.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Sanitas Medical Center
Doral, FL
02.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Export documentation specialist
New Castle, DE
01.2021 - 12.2021
- Port To Port International
- Management of customs procedures
- Experience in logistics with clients from Latin America
- Management of tax les and databases
- Responsible for the administration and management of stocks.
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
Store Manager
Kennett Square
Pensilvania
12.2019 - 01.2021
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Supervised guests at front counter, answering questions regarding products.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Kennett Square
, Pensilvania
06.2019 - 12.2020
- Manfredi Cold Storage
- Stock management through inventory in the computer system
- Proactivity and careful attention to the client to achieve the objectives set
- Performing repetitive tasks, maintaining concentration at all times
- I work under pressure
- Coordination with other departments and work in close collaboration with management.
Legal Assistant
Oficinas Presas
Caracas
07.2018 - 03.2019
- Able to increase customer loyalty through the use of powerful skills as a good way of expressing myself, respect and consideration, in order to solve customer problems
- Supporting employees in improving their customer service and problem solving to provide rst-class customer service
- Handled office scheduling and made notes for deadlines, motions and other important dates.
- Lead a team of employees, overseeing customer service, training and professional growth
- Able to design future organization plans
- Daily handling of large amounts of money, creating trust and loyalty with the owners
- Apply marketing strategies that led to growth in the client's portfolio
- Quick response skills and dynamic service to establish customer relationships, improving customer return rates
- Handling of auxiliary machines such as guillotine, folder and laminator
- Data recording in Excel
- Administrative support to the Human Resources department
- Preparation of reports and documents
- Processing and ling of customer information
Education
High School Diploma -
Venezuela
Venezuela Heroica07.2016
GED -
Universidad Católica Andres Bello
Caracas, Venezuela08.2025
Skills
- Customer Account Management
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Data Entry and Maintenance
- Calm and Professional Under Pressure
- Order and Refund Processing
Timeline
Customer Service Representative
Sanitas Medical Center
02.2022 - Current
Export documentation specialist
New Castle, DE
01.2021 - 12.2021
Store Manager
Kennett Square
12.2019 - 01.2021
Kennett Square
06.2019 - 12.2020
Legal Assistant
Oficinas Presas
07.2018 - 03.2019
High School Diploma -
Venezuela
GED -
Universidad Católica Andres Bello
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