Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Patricia Hernandez

Summary

Organized and dependable professional with over 15 years experience in providing exceptional customer service in fast paced environments. Known for excellent customer relations, positive attitude, and willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience

Work History

Administrative Assistant

ElectrifAi
03.2020 - Current
  • Vendor account relations; managing vendor contract renewals and licensing
  • Managing calendars for executives: scheduling meetings, calls
  • Coordinating travel arrangements: airfare, hotels, scheduled car pickups, off site conference room reservations, client happy hours
  • Tracking and submitting weekly/monthly time and expense reports
  • Performing Notary Public duties
  • Supporting other departments, such as: making purchases for IT, scheduling interviews for HR, filing documents for Finance.

Receptionist

ElectrifAi
09.2016 - 03.2020
  • Greet and assist visitors, clients, and employees, providing a professional and welcoming atmosphere
  • Managing conference room reservations in an office of 100+ employees
  • Answering and directing phone calls, taking messages and responding to inquiries as appropriate
  • Handling all incoming and outgoing correspondence, including emails, and distributing letters/packages
  • Ordering and maintaining office and breakroom supplies
  • Submitting facility requests and maintaining building security requirements.

Assistant Head Teller

TD Bank NA
01.2008 - 09.2016
  • Responsible for customer service excellence during teller transactions
  • Manage monthly audits and compliance
  • Manage daily and monthly reports and retention
  • Achieve quarterly sales quotas
  • Resolve customer dissatisfactions and recover transaction errors
  • Train new staff members in teller systems, operational compliance, and coaching on achieving sales goals
  • Administrative duties; Such as answering phone calls, setting up financial advisor appointments, and placing facility requests
  • Voted Teller of the Year for the New York Metro Market in 2010 and Valedictorian of the 2015 ‘Teller Academy' for the Hudson - Bergen region.

Office Assistant

Cozy Embroidery
01.2007 - 01.2008
  • Receiving incoming shipments and preparing invoices
  • Data entry on new and pre-existing orders
  • Administrative duties; Such as answering phone calls and filing paperwork.

Education

High School Diploma -

Rutherford High School
06.2007

Skills

  • Excellent Customer Service
  • Verbal Communication
  • Time Management & Flexibility
  • Scheduling & Organization
  • Conflict Resolution
  • Travel Coordination
  • Notary Public
  • Proficient in teller systems Encore, Fidelity, Net Query, CMOD, ICOM
  • Proficient in Microsoft Suites: Outlook, Excel, Word Teams, Zoom, Zoho, Concur

References

Available upon request.

Timeline

Administrative Assistant

ElectrifAi
03.2020 - Current

Receptionist

ElectrifAi
09.2016 - 03.2020

Assistant Head Teller

TD Bank NA
01.2008 - 09.2016

Office Assistant

Cozy Embroidery
01.2007 - 01.2008

High School Diploma -

Rutherford High School

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Patricia Hernandez