Patricia Hernandez

• Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
• Routed calls to police, fire, and ambulance service to meet individual call needs.
• Developed strong relationships with first responder teams through regular communication and mutual respect during emergency situations.

• Managed inventory control, cash control, and store opening and closing procedures.
• Assisted in recruiting, hiring and training of team members.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Resolved customer complaints promptly and professionally, leading to increased customer loyalty and repeat business.
• Restocked product and merchandise.

• Managed inventory control, cash control, and store opening and closing procedures.
• Assisted in recruiting, hiring and training of team members.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Resolved customer complaints promptly and professionally, leading to increased customer loyalty and repeat business.
• Restocked product and merchandise.

Answer Multi line phones, Answer 911 calls, Dispatch fire and police, Enter calls into system, Prioritize calls, Enter what officer say on the radio, Work with people on the phone and in person, Run drivers licences and licence plates, Enter wanted subjects into the system, Enter stolen vehicles, runaways, guns, and articles, Feed and process prisoners, Fingerprint, run background checks

• Answer Multi line phones, Answer 911 calls, Dispatch fire and police, Enter calls into system, Prioritize calls, Enter what officer say on the radio, Work with people on the phone and in person, Run drivers licences and licence plates, Enter wanted subjects into the system, Enter stolen vehicles, runaways, guns, and articles, Feed and process prisoners, Fingerprint, run background checks

• Answer Multi line phones, Answer 911 calls, Dispatch fire and police, Enter calls into system, Prioritize calls, Enter what officer say on the radio, Work with people on the phone and in person, Run drivers licences and licence plates, Enter wanted subjects into the system, Enter stolen vehicles, runaways, guns, and articles, Feed and process prisoners, Fingerprint, run backgroumd checks, Used Omnixx system, Encode system, Excel, Word, Acess programs

• In charge of 12-15 people, Print sales orders to get picked, Process time cards, Process shipments in the system, Do cyvle counts, Keep inventory up to date, Run reports, Used the IQMS system, Excel, Word, Acess programs

• In charge of production scheduling, Make schedule for both plants Reynosa (pinning facility) and the Pharr Plant (molding), Find out why parts were not ran, Find out when machine is down and why, Run open order reports, Run past due reports

• Give Quote and Delivery time, Work with scheduler for programming, Enter orders, IQMS / EMS systems, Speak to customers, Confirm orders, File orders, Report weekly sales, Work off of Kan-Bans, Work with Excel spreadsheets, RMA fill out credit memo forms, Coordinate with shipping, production to coordinate the shipping process, Work with open order reports

• Pick orders, Weigh and scale count orders, Use forklift and upright fork lift to get parts from top racks, Print pick tickets, Process orders, Call carriers

• Getting Load Numbers for Shipments, Calling in Freight Companies, Keying in Po's, Perform AS-400 Shipping Interface, Prepare Paper Work for Cross docking, Maintain Updated Routing Changes, Other Duties as Assigned

• Patient Intake & Direction, HIPPA Certified, Medical Management Knowledgeable

• Created bills of lading in the system to make our shipping a lot easier, Scheduled pick ups with carriers, Entered product received from Mexico into the system on a daily basis, Entire shipping and receiving process, Printed orders, picked orders in system, billed orders, Spoke to customer service on a daily basis, Air freight and ground shipment documents, Typed all documents for shipping and receiving, Called carriers to schedule pick ups, Created Ups and Fed Ex air bills

• Entered kan-bans into system, Typed all documents for shipping and receiving, Called carriers to schedule pick ups, Created Ups and Fed Ex air bills, Customer Service

• Received material in system