Patricia Hernandez
New Orleans,Louisiana
Summary
I am a versatile professional who enjoys performing administrative and customer service tasks with a focus on insurance claims. I want to be part of a work team supporting them in management, organization and administration.
Overview
25
25
years of professional experience
Work History
ESL PARAPROFESSIONAL
JEFFERSON PARISH SCHOOL 5
New Orleans, Louisiana
01.2014 - 01.2023
- Assist and support individuals or small groups of students with limited English proficiency, or other students, in various learning environments.
- Modifying instructional materials, providing instruction, and performing clerical duties as needed.
- Participated in professional development activities related to effective teaching practices for ESL learners.
- Supported bilingual staff members in their efforts to assist non-English speaking families with navigating school systems.
- Provided translation services when needed between school personnel, families, students from different cultures or languages.
SPED PARAPROFESSIONAL
JEFFERSON ELEMENTARY 5
New Orleans, Louisiana
01.2014 - 01.2023
- Supported certified teachers in meeting the instructional, educational, behavioral, and social-emotional needs of students with disabilities in the classroom.
- Accompanied and supervised students on community-based instructional outings, work programs, and/or field trips.
- Facilitated small group instruction for students who required additional assistance with course material.
COLLECTIONS ASSISTANT
aseguradora hondureña, compañía de seguros
, HONDURAS
01.2000 - 01.2004
- Assist in the collection of insurance premiums and payment of commissions from the portfolio of 10 insurance agents.
- Performed credit checks on new applicants and existing customers as required by company policy.
- Monitored customer activity on a regular basis to ensure that any potential delinquencies are addressed quickly.
- Processed incoming payments according to company policies and procedures.
TELLER
BANCO DEL AHORRO HONDUREÑO
, HONDURAS
01.1998 - 01.2000
- Top 5 of the most efficient employees serving VIP Customers and Business Customers.
- Processed wire transfers for customers both domestically and internationally.
- Provided exceptional customer service while accurately processing routine transactions.
COSTUMER SERVICE ASSISTANT
BANCO DEL AHORRO HONDUREÑO
, HONDURAS
01.1998 - 01.2000
- Responded promptly to customer inquiries about order status or product availability.
- Resolved customer complaints promptly and professionally.
- Received orders from customers via telephone or email and entered them into the system accurately.
- Provided product knowledge to customers through effective communication.
CREDIT CARD SELLER
BANCO UNO
, HONDURAS
01.2005
- Monthly compliance with sales goals.
- Handled incoming calls from customers related to their accounts.
- Followed up with customers via phone or email about overdue balances or missed payments.
- Monitored customer accounts for suspicious activity or fraud prevention purposes.
COSTUMER SERVICE ASSISTANT
BANCO UNO
, HONDURAS
01.2005
- Performed administrative tasks such as filing documents, entering data into computer systems.
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
- Provided assistance to customers in completing forms or applications related to their purchases.
Education
English as a Second Languaje. Diplomat. -
multilingual academy “Academia europea”
12.2007
ESL -
delgado cimunity college
12.2007
Bussiness Administration -
UNIVERSIDAD NACIONAL AUTONOMA DE HONDURAS, UNAH
12.2005
HIGH SCHOOL
01.1997
Skills
- MICROSOFT OFFICE
- AGENDA MANAGEMENT
- REPORT WRITING
- CUSTOMER TRACKING
Languages
- SPANISH (NATIVE)
- ENGLISH (SPEAKING, WRITING, READING)
Training
- ETHIC TRAINING FOR PUBLIC SERVANTS, 01/2014, 12/2021
- JPPSS CUSTOMER SERVICE TRAINING, 01/2014, 12/2021
- DALE CARNEGIE DIGITAL, 01/2014, 12/2021
Timeline
ESL PARAPROFESSIONAL
JEFFERSON PARISH SCHOOL 5
01.2014 - 01.2023
SPED PARAPROFESSIONAL
JEFFERSON ELEMENTARY 5
01.2014 - 01.2023
CREDIT CARD SELLER
BANCO UNO
01.2005
COSTUMER SERVICE ASSISTANT
BANCO UNO
01.2005
COLLECTIONS ASSISTANT
aseguradora hondureña, compañía de seguros
01.2000 - 01.2004
TELLER
BANCO DEL AHORRO HONDUREÑO
01.1998 - 01.2000
COSTUMER SERVICE ASSISTANT
BANCO DEL AHORRO HONDUREÑO
01.1998 - 01.2000
English as a Second Languaje. Diplomat. -
multilingual academy “Academia europea”
ESL -
delgado cimunity college
Bussiness Administration -
UNIVERSIDAD NACIONAL AUTONOMA DE HONDURAS, UNAH
HIGH SCHOOL